German speaker Customer Support Agent (m/f/d)

Global Savings Group is Europe’s leading shopping rewards and recommendation company, empowering millions of people to make better purchase decisions.

GSG values a culture of belonging, where you can join a talented team of 700+ people from more than 60 nationalities in 14 office locations. With us, you will reach millions of customers worldwide, connecting them directly to the brands they love.

You will become a part of the agile, fast-growing team of experts, including tech enthusiasts, online marketers, key account managers, and editors. You will have the opportunity to work on projects with an international footprint where we value your input and allow you to become a driver of change.

What We Offer…

• A culture that cherishes your individual and professional development
• An open-minded team that embraces new ideas, perspectives, and methodologies
• Flexible working hours with the possibility of remote working
• Cloud-based company
• Dog-friendly office
• Beer Fridays and local and international get-togethers – right after Work from Home policy is over.

We are currently looking for a Customer Support Agent for our office in Berlin who is passionate about customer relationships. Amongst many exciting challenges, you will:

• Independent management of inquiries, claims and complaints from Shoop & iGraal members via a Ticket System and social media
• Creation of solution in cooperation with IT and CRM
• Complaints and reclamation management
• Management of Member Accounts and Payments
• Termination processing incl. termination defense / customer recovery
• Monitoring of support activities in terms of processing time and quality
• Identification, analysis and defense of fraud cases in the context of fraud management

We are a match if you have…

• A first professional experience (incl. internships) would be an asset
• Fluent in German, and very good English level
• A strong Customer focus oriented
• Good knowledge of the internet and e-commerce sector, with a clear enthusiasm for affiliate marketing, couponing and online shopping
• Good partner relationship management skills
• Excellent communication skills and the ability to solve unforeseen problems logically and strategically

Are you up for it?

Send us your CV in English.

Any questions? Get in touch with Christelle today

At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.