Franchise Hotel – Front Office Manager

About UsWelcome to voco Bonnington Dubai, a franchise partner of IHG’s upscale brand.Drawing on our years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.Becoming part of the family, where everyone’s a host…Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.Located in the heart of bustling and cosmopolitan Jumeirah Lakes Towers, voco Bonnington Dubai is minutes away from Dubai Marina and its beaches, and a short ride from a host of luxury shopping facilities and malls, restaurants, bars, and some of the world’s top golf courses. Our 5-star hotel is just a short journey to the Dubai Expo 2020 site, Jebel Ali free zone, and within easy reach from both Dubai and Abu Dhabi international airports making voco Bonnington Dubai the ideal location to explore Dubai, be it for business or for leisure.voco Bonnington is a trendy and vibrant hotel. The 208-keys property has been open since 2010 and enjoys an array of exceptional dining concepts.Your day to dayPeople Manage day-to-day staffing needs, plan and assign work and establish performance and developmentgoals for team members. Provide mentoring, coaching and regular feedback to improve team memberperformanceEducate and train team members in compliance with federal, state and local laws and safetyregulations. Ensure staff is properly trained and has the tools and equipment to carry out job dutiesEnsure your team are properly trained on systems, security, service and quality standardsGuest ExperienceEnsure your front office team delivers a great service, professional attention and personal recognition.Ensure guests are greeted upon arrival and make time to engage with guests.Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuousimprovement in guest satisfaction.Conduct routine inspections of the front office and public areas and take immediate actions to correctany deficiencies.FinancialHelp prepare annual departmental operating budget and financial plans. Monitor budget and controllabour costs and expenses with a focus on rate strategy, building initiatives and inventory management.Oversee night audit function and preparation of daily financial reports.Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.Responsible BusinessCheck billing instructions and guest credit for compliance with hotel credit policy and ensure alltransactions are handled in a secure manner.Train team members on PBX procedures and serve as a central communications point duringemergency/crisis situations; develop and maintain relationships with local fire, police, and emergencypersonnel.Perform other duties as assigned. May also serve as manager on duty.Accountability This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a teamWhat we need from youBachelor’s degree / higher education qualification / equivalent in Hotel Management/ BusinessAdministration, plus 3 years of Front Office/Guest Service experience including managementexperience.Must speak fluent English.Other languages preferred.What we offerWe’ll reward all your hard work with a great salary and benefits – great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.Visit www.http://careers.ihg.com to find out more about us.