Mail Services Associate

Career Opportunity

Role Title

Mail Services Associate

Purpose of role

This position is responsible for a variety of mail-related administrative functions to support the Foresters operations, not limited to, but including: Shipping/Receiving, inbound & outbound mail processing, returned mail as well as other tasks.

Job Description

Key Responsibilities
Scan and capture all tracking details for outbound courier shipments.
Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, process all US and Canadian outgoing mail to be sent via Canada Post, USPS, ICS and FedEx.
Handle sorting and distribution of incoming correspondence that is printed by a third party vendor and prepare outgoing mail using inserter machine
Prepare and process all shipments for US and Canadian certificate packages
Investigate and re-send returned US and Canadian mail as required.
Prepare mailing labels for agent correspondence
Support our internal and external business partners
Maintenance of in-house inventory
Proactively identify process improvement opportunities

Key Qualifications

Excellent attention to detail ensuring quality standards are met at all times
Ability to manage daily workflow to meet tight deadlines
Must be able to work under minimal supervision and take ownership
Ability to work in a fast paced and ever changing environment
Receptive to feedback, asks questions to obtain clarification
Strong oral & written communication skills and customer service skills to internal & external clients.
Knowledge and skill in the application of computer software programs and accurate data entry skills
Ability to work effectively in a team environment or as an individual as required
Knowledge of Microsoft Office application i.e. Excel, Outlook.
Hours of operation are from 8am to 8pm, including Saturdays and Canadian Statutory holidays as required.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.