Creative Associates International
Overview
Background
Creative Associates International is a fast-growing, social impact company that specializes in the areas of education, economic growth, democratic transitions, and stabilization in post-conflict environments. Based in Chevy Chase, Maryland, this global development organization has a field presence is more than 25 countries and a strong client portfolio of that includes the U.S. Agency for International Development and the State Department. Since its founding in 1977 by four enterprising women, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.
Creative Associates currently utilizes Dynamics SL and related applications as an ERP, with a longer term goal of transitioning to a new ERP. The incumbent is retiring and will be available to train on existing applications that will require transition to that new system.
Position Summary:
Creative Associates is seeking a Financial Systems Analyst to join the Financial Analysis team. Successful candidates will merge functional understanding of Finance principles with technology to meet business objectives. A critical component of the role will be to support and train users on effective use of financial systems.
Additionally, the System Analyst will create, document, make continuous improvements to systems, conduct business analysis, and partake in business process improvement related to financial systems and process. The position will act as a subject matter expert and trusted partner for the business to produce optimal software and an excellent user experience for Creative’s Finance systems.
As a Senior team member, the incumbent will leverage proven expertise to produce optimal solutions for the business. Additionally, they will understand user requirements and recommend best solutions based on need.
This is an exciting opportunity to be a part of a growing team of professionals who are dedicated to producing technical solutions in partnership with the business.
Reporting & Supervision:
This position reports to the Senior Director, Financial Analysis.
Responsibilities
Primary Responsibilities:
- Address business requirements or needs with appropriate solutions, capabilities, or configurations. Advise on best practices, recommend improvements and alternatives as needed based on analysis.
- Perform user support for systems – diagnose issues and provide prompt resolutions while maintaining timely and frequent contact with end-users. Update ticketing system consistently.
- Communicate issue status to management and users, prioritize and organize issues appropriately, and document issue resolutions.
- Maintain user documentation, instructions, and trainings. In coordination with functional areas, participate in user trainings at HQ and in the Field, mentor staff on optimal use of systems.
- Build informative reports according to business need, including paginated and analytical-style reports (Power BI, Tableau, or similar).
- Improve form design and functionality to facilitate effective collection of data, including adding and removing form fields, setting required fields, configuring form logic, and specifying submission rules.
- Control user access to systems, create users, and assign permissions. Consider security during solution development.
- Manage third-party involvement with systems maintenance and software licensing. Open support tickets with vendors for enhancements or issues as needed.
- Stay up-to-date with latest trends and updates in each system, and apply lessons learned to Creative.
- Perform basic scripting using SQL and PowerShell as needed or appropriate.
- Conduct no-code application development as needed (Power Apps, Excel, or similar).
- Acts as System Architect and Project Manager in adapting commercial functionality to Creative business requirements
- Other duties as assigned.
Qualifications
Skills & Qualifications:
- Bachelor’s Degree in Business Information Systems, Business Administration, or related field.
- 5+ years of experience working as a systems analyst, administrator, or other related position.
- Preferred experience with the following technologies (experience with comparable technologies will be considered):
- ReQlogic/DXC Procurement Solution (Procurement System)
- Microsoft Dynamics SL (ERP)
- Microsoft Dynamics 365
- Microsoft Office (Excel, Word, PowerPoint)
- Microsoft Power Platform (Power Automate (Flow), Power Apps, Power BI)
- Power BI experience strongly preferred.
- Experience with on-premises and cloud (SaaS) applications.
- Occasional travel to Creative’s field offices may be required for training or rollout purposes.
- Understanding of database development and normalization. SQL/MS Query experience preferred.
- Ability to change priorities quickly and handle ambiguity. Possess capacity to handle multiple ongoing tasks/projects.
- Familiarity with the Software Development Lifecycle, specifically Agile and Waterfall methodologies.
- Proactive approach to resolving system issues.
- Familiarity with accounting and finance processes, systems, and data structures required
- Familiarity with government contracting, Grants, Procurement preferred but not required.
- Demonstrated willingness and ability to learn new and emerging technologies.
- Demonstrated critical thinking and analytical ability.
- Demonstrated team building/collaboration experience across an organization
Only finalists will be contacted. No phone calls, please.
Creative Associates International Inc. is an Equal Opportunity/Affirmative Action Employer (gender/race/disability/veteran) and provides equal opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. #LI-NB1
Please view Affirmative Action/Equal Employment Opportunity Posters provided by OFCCP here.
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