Field Services Intern

We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, and class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

We’re currently hiring a Network Technician intern to work at the Washington College campus in Chestertown, Maryland.

Are you a good fit?

• You are interested in IT and are pursuing your degree in Information Systems, Engineering, or Computer Science.
• You can work 10-15 hours per week during both the Fall and Spring semesters.
• You have a growth mindset and are willing to learn about enterprise networks.

Here’s Your Job

• Provide exceptional customer service to customers
• Work with Apogee’s primary network technician to address end-user and network escalations
• Perform weekly network testing
• Perform monthly maintenance of network equipment
• Monitor, investigate and retire equipment alarms
• Generate reports as required
• Other documentation and administrative duties as requested

Minimum Qualifications

Requirements

• Honest
• Dependable
• Self-motivated
• Basic understanding of networking and multiple operating systems
• Enrolled in a degreed program at an accredited college/university.
• Ability to operate under minimal supervision
• Ability to work logically and methodically to resolve service issues under direction from NOC
• Excellent written and spoken communication skills (ability to communicate comfortably with college students, dormitory employees, university officials, and owners and management of properties)

Preferred Qualifications

• Excellent relationship building skills
• Currently studying for an IT degree
• Experience with IT
• Certifications such as Net+

Physical demands. Candidates should be able to lift up to 50 lbs. and climb a ladder. Position involves lots of walking.

Driving Requirements. This role requires you to maintain a valid driver’s license for the purposes of using your own vehicle for work purposes.

Benefits

Diversity Commitment Statement

At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, to empowering one another as advocates for an inclusive workplace, and to doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, [email protected].