Field Service Engineer, Laboratory Products

Field Service Engineer, Laboratory Products

써모피셔 사이언티픽은 Global Top-tier 수준의 실험장비 제품 파이프 라인을 보유하고 있습니다. 해당 포지션은 다양한 실험 장비를 담당하며 고객과 기술을 바탕으로 교류를 하면서 최적의 솔루션과 가치를 전달합니다.

직무요약

• 장비의 설치, 업데이트, 관리, 수리, 유지보수, IOQ, 원격지원을 담당
• 담당장비: Cold Storage / CO2 Incubator/ Centrifuge / Biological Safety Cabinet etc.
• 글로벌 본사의 가이드에 따라 업무를 수행
• 상세 내용은 하기의 공식 Full (직무기술서)를 참고하시기 바랍니다.

채용조건

• 고용형태: 정규직
• 근무지: 서울 수서 메인오피스 (서울, 경기, 인천, 강원 출장 비중 높음) (부분적 재택근무제도)

지원 요건

• 4년제 학사학위 또는 그 이상
• 전공: 관련 전공자 우대 (전기공학, 전자공학, 의용공학 등)
• 경력: 5년 이상 경력
• 영어: 업무상 소통 가능

Field Service Engineer

We are looking for an experienced and motivated Field Service Engineer, product line Product Inspection (https://www.thermofisher.com/kr/ko/home.html) such as Cold Storage / CO2 Incubator / Centrifuge / Biological Safety Cabinet etc.

How you will make an impact:

As Field Service representative in this position, you will be responsible for delivering and build service excellence over and above our customer expectations.

What you will do:

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and complete installations, calibrations, preventative maintenance, training or basic repairs.
• Responsible for providing services remote or at site within the agreed conditions; sets the accurate priorities.
• Service reporting, documentation and creation of protocols to specification on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
• Responsible for optimization and accuracy of the provided tools and consignment stock.
• Help on continuous improvement through our Practical Process Improvement Business System

How you will get here:

• Bachelor’s degree or equivalent education preferable in electrical, electronic, Biomedical engineering.
• 5+ years of work experience in Field service.
• Excellent interpersonal communication both written and oral in Korean and English
• Ability to work optimally with customers and colleagues in difficult and stressful situations
• Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.
• Customer friendliness and a professional demeanor
• Must have strong electrical or mechanical background for troubleshooting/repair, de-sign evaluation and problem-solving abilities
• PC literacy including MS Office and Outlook.

채용프로세스

서류심사 ▶ 면접전형 ▶ 최종합격

기타사항

• 고유식별정보(주민등록번호, 여권번호 등) 민감정보(종교, 정치 등)는 기재하지 마세요.
• 보훈, 장애 대상자는 관련 서류 제출 시 관계법에 따라 우대합니다.
• 영문이름은 여권상의 이름과 동일하게 기재하십시오.
• 입사지원서 내용에 허위 사실이 판명될 경우, 입사가 취소될 수 있습니다.

써모피셔 사이언티픽에 대해 더 알고싶다면?

https://www.youtube.com/watch?v=dXo8dbsGI54

▲유튜브 회사소개 (신입대상)

https://scythe-show-266.notion.site/Thermo-Fisher-Scientific-b9adebd861d048e996cf54fd3cee25ca

▲한눈에 보는 회사소개 (국문)

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.