Field Service Engineer

• Description:*
• Field Service Engineer provides industry-leading field service for large industrial motors and generators to our customers worldwide.

Position provides timely technical support including: installation, commissioning, troubleshooting, repair, and training.

This position will work at the factory in Minneapolis, and at customer sites throughout the US and internationally.

• Provides daily leadership and guidance to a team of technicians.
• Provides a high-level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
• Responsible to report to job site on-time, fit for duty, and provide daily updates, field service reports, time cards, and expense reports on a timely basis.
• Serves as a point of contact to propose repair options and offer additional products from time to time.
• Develops written documentation for services provided and provides troubleshooting over the phone after-hours as-required.
• Responsible for generating and updating policies, procedures, and work instructions applicable to large industrial motors and generators their repair, maintenance, service and manufacture.
• Assists in training of new team members, customers, and service partners as needed.
• Responsible for understanding customers’ needs, suggests and sells goods and services to meet needs in order to maintain equipment availability/optimization, customer satisfaction and company profitability.
• Delivers and explains quotes to the customer, ask for and close the sale.
• Maintains a commitment to total safety and will be required to apply for a TWIC card, OSHA 40-hour, and other training modules.
• Skills:* mechanical engineer, field service, Mechanical, Service, Installation, Troubleshooting
• Additional Skills & Qualifications:*
• Physical ability to travel freely within manufacturing and office facilities; climbing stairs and moving over, around, and about shop machinery in a safe manner.
• Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
• Physical ability to lift and carry up to 45 pounds unassisted.
• Ability and willingness to wear fall protection equipment.

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.