INTERSOS
All INTERSOS employees are expected to perform their roles and responsibilities according to������the������INTERSOS charter������of values,������code of ethics,������PSEA and Child Protection policies. The job description is mandatory for all positions������within������INTERSOS and shall be signed by������the������employee within the first week of employment.
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Purpose/objective of the position:
The Case Worker������provides appropriate and timely case management by assessing������the������needs������of������individuals������with protection concerns,������supporting the client with basic psychosocial counselling,������developing and implementing������tailored������case plans������based on needs������and������ensuring appropriate follow-up������while������creating������a climate of trust and care.
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Generic Duties:
Conduct������case management������intake interviews������with������individuals������identified������by the team������during������outreach work������or referred by other agencies and openemotional,������behavioural������and social factors that affect������their������psychosocial������well-being������as well as protection and risk factors;
Conduct home visits to assess������clients��������� living conditions������if������considered necessary;
Develop a������tailored������case plan������together with the client, based on needs identified during the assessment;
Refer clients to appropriate services and when������considered������necessary directly accompany them to different service providers;
Provide������continuous������basic emotional support and counselling������through regular follow-up meetings,������establishing a relationship built������on trust and respecting������confidentiality protocols;
Weekly document������each case on the internal case management platform and ensure that any progress on������the������action plan������and any significant change in������a������client���������s psychosocial well-being and overall situation������is timely������and duly������recorded;
Ensure the propernin the case plan are met and no further needs were identified;
Carry out all tasks respecting key������protection principles including but not limited to:������PSEA,������do no harm, non-discrimination, confidentiality, accountability and need-to-know principles;
Participate in������internal case management meetings and bring to the immediate attention any case of special/emergency needs to the������supervising������Case Manager;
Ensure good relationships and coordination with the main service providers in the������area of
intervention������to improve identification������of persons with specific needs������for prompt referral, follow up and information sharing;
Identify and report gaps in the availability of services and quality of service provision for clients in the target areas.
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Specific Duties:
(Can be adapted to the particularities of the job location and the requirement of the������specific������project, but should be approved by the Prote Person Specification:
Education������and professional experience:
University Degree in a related field������(e.g. Social Work, Psychology or equivalent������is an asset).
1 year of relevant work experience
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Competencies:������(Knowledge, Skills & Abilities)
Computer literacy (Word, Excel)
Respect and������a������non-discriminatory������attitude
Good interpersonal and communication skills
Good reporting skills
Ability to show empathy
Ability to work under pressure
Fluency in������Arabic������������(written and spoken)
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