National Trust
You’ll be part of the wider Business Services team who support the Consultancy and Regional Management Team. Our Team are trailblazers who lead for positive change by being future focused, who look to identify and build on new ways of working, adapting the technology we have available to provide a value for money, effective, efficient, and consistent service.
Hours: This is a role that fits into the bigger jigsaw of Regional Business Services Team and we can be flexible about the hours you will work. This role could be full time, at 37.5 hours per week, or part time hours (starting at 18.75 hours) to suit your personal circumstances. It’s more about getting the job done well than sticking rigidly to office hours.
Salary: £22,152pa
Contract: Fixed term contract for 2 years
If you have any questions about this role please contact: [email protected]
For this role we will be conducting face to face interviews at the National Trust Grasmere Hub on Thursday 1st February 2024. (This listing is scheduled to close on or before Sunday 28th January 2024)
What it’s like to work here
The North Region of the National Trust is large, spanning from Manchester and Cheshire in the south of the region to the Scottish borders in the north. Our systems have been set up to enable you to enjoy a hybrid working arrangement where you can choose the best working environment for the task in hand, but this role does require a minimum of four half days working on-site. We’re a flexible employer and supportive of helping you find a healthy work-life balance.
We have 5 office Hubs within the North region, and you will be part of our team of Facilities Co-ordinators. You’ll be based at our Grasmere Regional Hub to help us co-ordinate compliance and maintenance in the Hub.
What you’ll be doing
The National Trust is a busy organisation- you can guarantee that no day is the same, so you’ll have to love variety and working at pace. You’ll be part of a team that provide specialist support to our Regional Director, Assistant Directors, and Internal Consultants. You’ll help us plan and prepare for future activity and will be an active, passionate part of our team as well the Regional and National Business Services communities.
In the Facilities element of the role, you’ll be responsible for supporting the delivery of an efficient, effective, flexible service to enable the successful operation of our Grasmere Hub. You’ll support the team to meet its objectives by ensuring high standards are delivered and always maintained. You’ll undertake tasks such as supervising contractors, the preparation of meeting rooms and the co-ordination for services such as deliveries and collections from the Hub.
You’ll be assisting with planned, preventative and reactive maintenance and repairs, including using National Trust business systems to ensure that the Grasmere Hub is safe and compliant with Health and Safety regulations.
In the Business Services element of the role, you’ll always champion best practice when it comes to service and will be confident challenging the norm when you think there’s a better way of doing something. In any given day you could be helping to arrange a region-wide event or looking at ways to review and improve a process. You’ll connect and form strong relationships with the Internal Consultancy and with the other Regional Business Services Co-ordinators and Facilities Co-ordinators.
Who we’re looking for
We’d love to hear from you if you have;
- Experience in a facilities and/or services role
- Flexible customer service approach and understanding of good customer service
- Good organisation skills with attention to detail
- A strong communicator with good interpersonal skills who can confidently and clearly present their ideas and those of others
- A confident multi-tasker, happy to roll their sleeves up and help us get the job done and able to prioritise own workload and work in collaboration with other departments
- Good IT skills (Microsoft Office) and happy to learn and explore new technology and systems as well as share the knowledge with others
- A logical thinker who is able to understand how things fit together and spot the opportunities that appear
- A process thinker with an enquiring mind who loves to explore the intricacies of how things work and what we can do to improve them.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
To apply for this job please visit careers.nationaltrust.org.uk.