External Relations Officer

Only candidates who are not nationals of the country of assignment are eligible to apply to this position

Hardship Level

A (least hardship)

Family Type

Family

Residential location (if applicable)

Grade

PR3

Staff Member / Affiliate Type

Professional

• Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.

In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.

Reason

Regular > Regular Assignment

Remote work accepted

No

Target Start Date

2024-04-01

Job Posting End Date

December 21, 2023

Standard Job Description

External Relations Officer

Organizational Setting and Work Relationships

Direct supervision is normally exercised by a Senior External Relations Officer of Representative who provides guidance on the applicable procedures. Advice may also be provided by relevant functional units at HQ. The incumbent may supervise some support staff. External contacts are predominantly with Partners, media, government embassies and other international organizations on matters of importance to the Organization.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Stay abreast of the challenges posed by the political context, the UN and humanitarian reform, and institutional developments in the area of forced displacement and humanitarian operations.
• Assist in the planning of a consultative process with UNHCR colleagues (Programme, Protection, etc.) with external actors and partners, so as to develop and implement protection and assistance strategy, with clearly articulated objectives, timelines and outputs.
• Assist the implementation of a communications strategy that generates support for UNHCR s operations from external partners (e.g. the general public, governments, partners, the media, academia and persons of concern).
• Assist in the articulation of all issues pertaining to the needs of the populations of concern and the strategies in place to respond to their needs.
• Inform the UNHCR Country Team on the UNHCR priorities so as to ensure that they are given adequate weight in the publications and documentation of the UN Country Team.
• Assist in the dialogue with donors and embassies and provide accurate information by organizing regular briefings, bilateral meetings and missions. Prepare reports as appropriate.
• In accordance with the operational context and in close cooperation with headquarters, propose new and non-traditional funding sources, as appropriate, including private sector and humanitarian pooled/basket funds (e.g. Central Emergency Response Fund, Human Security Fund).
• Through a consultative process with headquarters, disseminate information on UNHCR’s global funding situation and mobilize additional funds to implement special projects aimed at enhancing the quality of protection for persons of concern in the country operation.
• Participate on behalf of the Representative and other supervisors in inter-agency cooperation and communication strategies, initiatives and tools.
• Support senior management in representing UNHCR in the UN Country Team and other UN coordination fora.
• Support, and participate in, local UN integrated missions, Inter-Agency Standing Committee, Emergency Relief Coordinator and Cluster communication strategies and initiatives.
• Assist in the management of information flows within the country operations by identifying priority matters, securing, analyzing and disseminating documentation and information to support country operations and corporate communication processes and priorities.
• Consolidate information on UNHCR’s country operations and identify appropriate messages for campaigns and appeals.
• Assist in the coordination of the drafting of, situation reports, briefing notes, background material, talking points, fact sheets, press releases and articles.
• Assist in the development of targeted communications strategies and media packages for situations and/or activities that require focused attention.
• Propose events and initiatives (e.g. commercial, cultural, political and sports) to promote the work of UNHCR and take action as appropriate.
• Support the management of media relations by, inter alia, responding to direct queries, publishing press releases and organizing regular briefings and visits to country operations.
• On behalf of the Representative, approve fundraising messages.
• On behalf of the Representative, approve any relevant expenditure for the implementation of fundraising activities.
• Propose which donors to approach and which operations or activities to prioritize for special fundraising appeals.
• Implement all aspects of a communications strategy.
• Approve budgets and expenditures for communications activities.
• Clear external relations/communication products and tools as appropriate.
• Represent UNHCR on behalf of senior management in fund-raising and communication priorities in inter-agency initiatives and fora.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

Political Sciences, Social Sciences, International Relations, Journalism,

or other relevant field.

Certificates and/or Licenses

Not specified

Relevant Job Experience

Essential

Experience in humanitarian operations in a field environment.

Excellent knowledge of local institution, politics and culture.

Desirable

Good knowledge of UNHCR operations both at Headquarters and in the Field.

Fund-raising and programming/programme management experience.

Experience of working with social media.

Functional Skills

IT-Web Content Management

IT-Computer Literacy

CO-Drafting and Documentation

ER-Inter-Agency External Relations

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The ER Officer is experienced in managing external and donor relations and interagency coordination, with knowledge of PSP engagement. The ER officer is comfortable working with Comms and public information across all eight operations under the AoR of MCO Panama. The incumbent works well under pressure and coordinates swiftly with all units to respond to tight reporting deadlines.

Required languages (expected Overall ability is at least B2 level):

Spanish

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations

Nature of Position

The position reports to the Deputy Representative, focusing on external relations, interagency coordination, donor engagement, public information, and communication across all eight operations under the AoR of MCO Panama.

Living and Working Conditions

Panama City is classified as an A duty station (family) and has good infrastructure (health, housing, banking, transportation, telecommunications, and recreational facilities) and good supply of goods and services, with no particular health hazards.

In terms of security Panama is relatively safe compared to other cities throughout Latin America and it is rated as security level 2 (low). The city is a communication hub, and it is possible to fly to all countries of the region with direct flights and it offers good option for travelling in general.

The UNHCR Multi-Country Office is located in the Canal Zone, in a green area outside the city centre, called ‘Ciudad del Saber’ where most of the other UN agencies are also located, as well as international schools, NGOs and research centres.

The cost of living is relatively high for the region (reflected in the post adjustment) especially for housing and health, but it is easy to find accommodation on the private market, including in the area of the office in houses or in the city centre towers in modern apartments. Most of the food is imported except for sea products and some fruits and vegetables. There is a wide range of international schools, several of them offering IB curriculum including some in the office area.

In terms of recreational activities Panama being a hub for the purchasing of goods for neighbouring countries, the city offers a lot of malls, and doing shopping and going to malls is a common weekend activity. Cultural offer is limited but there is a good offer of restaurants and a dynamic nightlife. Beaches on the Pacific and Atlantic coasts are reachable within one hour by car or by boat directly from the city, and there are some options for hiking too. There is also a relatively good range of sports activities.

As other fast-growing cities, in Panama the traffic is heavy at peak hours and considered an issue for people living in Panama City. The climate is hot and humid with a rainy season lasting 8 months a year.

For the everyday life it is recommended to have Spanish knowledge as English is not widely spoken in the shops and services.

The government offers the possibility for UN spouses to get work permits and provides UN staff members with tax exemption cards for shops and restaurants.

Skills

Additional Qualifications

CO-Drafting and Documentation, CO – Drafting and editing content for International Organizations, CO-Media relations, CO-Reporting skills, CO-Social Media Publishing/Monitoring/Marketing tools, CO-Strategic Communication, ER-Donor Relationship Development and Management, ER-Donor Visibility, ER-Funding Proposals Submission Preparation, ER-Inter-Agency External Relations, ER-Inter-Agency Resource Mobilisation, ER-Thematic Fundraising

Education

Masters of Arts (MA): International Relations

Certifications

Work Experience

Communications, External Relations, Field Operations, Work Context: Interagency Coordination, Work Context: Mixed Migration, Workforce to Supervise, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing performance, Managing resource, Organizational awareness, Political awareness, Teamwork & collaboration

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 2 to Bi-annual Compendium 2023 – Part B

Additional Information

Functional clearance

This position doesn’t require a functional clearance