Eximbills Consultant

ECS ME LLC

��� Ensure highly reliable and efficient support to system users.��� Coordinate with Help Desk for resolving system incidents reported to the Help Desk.��� Ensure that the incident response times are met in accordance with the defined service level commitments.��� Ensure closure of all Help Desk incidents assigned to self, and that closure is correctly recorded in the Help Desk system.��� Ensure that root cause analysis has been done for all incidents assigned and that the root cause has been correctly recorded in the Help Desk system.��� Provide the required support services for payment systems implemented in the bank in liaison with the Vendors.��� Participate and support the upgrade of application systems running in the Bank as required.��� Ensure high quality, efficient system support services and deployment to system users.��� Coordinate with Data Centre to ensure Day to Day operations is running smoothly for payment systems.��� Participate in Technical testing of enhancements and new software in accordance with Bank s policies.��� Coordinate with Banks change management group and ensure the changes are applied to the Flexcube and related applications in strict adherence to bank s policies.��� Coordinate with Vendor to get the bug-fixes and change releases on time and applied in UAT with strict adherence to bank s policies.��� Coordinate with testing team to get approved patch tested and ensure the patch is applied into BAU and DR with adherence to bank s policies.

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