Excis Compliance
Job Description
Band 2 JD
Experience – 2 to 4 Years or more.
IMAC/D – Install, Move, Add & Change / decommission. Hand and Eyes Support, , break-fix maintenance activities, Site surveys and on-Site installation and Project work as requested through a Service Request
Technicians that perform the maintenance, installation and testing of Equipment are certified by the manufacturer (preferable) or with similar experience levels to perform maintenance, installation and test for the applicable equipment.
Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Service Desk or Desk side support who can Provide service, maintenance, Break Fix, fault diagnosis and resolution.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
The work may range from installation of new systems including networking to diagnosis of a wide range of desktop problems, both software and hardware.
Experience in windows or any OS platform with Basic Knowledge in server & Network hardware.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.
Requirements
Bachelor’s degree in Computer Science or Information Technology. Proven work experience as Desktop Support Engineer or Support Technician. Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills. English (B1-B2) and Polish (min C1) language skills.
To apply for this job please visit ch.talent.com.