Enterprise Operations Observability Specialist

Mining may be a centuries-old activity, but at Anglo American we are pushing the boundaries to make positive change towards truly modern, safe and productive mines.

How do we do this? By questioning the way things have always been done and actively developing solutions to find new ways of working. Our innovation-led approach to sustainable mining – FutureSmart Mining TM – applies novel thinking and technological advances to address mining’s major challenges. Digital technology, such as spatial data visualisation, geographic information systems, artificial intelligence and automated drones, is transforming the way we work, helping us to lead an industry shift towards greater safety, efficiency and enhanced sustainability.

Here’s an exciting opportunity to join us.

Job Description

The Enterprise Operations Observability Specialist role for Global IM is to provide specialist technical and support leadership within the AIOps delivery teams as well as oversee stable, reliable and performant end-to-end monitoring tools and processes to ensure maximal service availability and raise end-user satisfaction.

Key responsibilities:

• Directly orchestrate the development of an observability platform to fully monitor all infrastructure and applications services, across both IT and OT functions, delivering a unified best in class global platform.
• Design, implement, maintain, and deploy observability-related systems covering application & infrastructure telemetry and logs, metric visualizations and alerting management.
• Define best practices around making our systems and services observable and work with teams to get those best practices applied.
• Oversee the availability, performance, and supportability of our observability infrastructure.
• Lead Infrastructure projects that improve observability tools and platforms: metrics, dashboarding, alerting, logging, application performance management and distributed tracing.
• Monitor and track customer satisfaction levels and service stability to maximise effectiveness.
• Forecast financial, physical, and human resource needs to meet established objectives.
• Oversee and coordinate restoration and disaster recovery plans that remediate service outages.
• Manage all licensing exposure within the service scope and ensure compliance.
• Provide specialist support for frontline service specialists with respect to services scope.
• Support cross functional team interactions with internal and external stakeholders to execute relevant activities within stipulated timeframes.
• Manage all risks relating to service scope and mitigate following standard strategies.
• Act as the escalation point for any service scope incidents.
• Manage costs related to the service scope transparently and effectively, including investment choices and budgeting to ensure service remains operational and within maintenance support.

Qualifications

• An undergraduate qualification (Bachelor degree or equivalent) in the relevant IM discipline. It would be advantageous to have a post graduate qualification in the relevant IM discipline OR a proven track record of extensive practical operational experience in a role and context of similar type and complexity.

Technical knowledge:

• Strong knowledge of operations monitoring and principles.
• Excellent change and relationship management capability.
• Monitoring services, toolsets, compliance and standards.
• Outsourced team management to ensure effective resource utilisation.

Who We Are

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources – diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel – our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

What We Offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

How We Are Committed To Your Safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.

Closing date: 24 August 2022