Enhanced Services Outreach Specialist

Scope of Work:

The Enhanced Services Outreach Specialist is responsible for outreach services for the state-funded Enhanced Services for Asylees and Vulnerable Noncitizens (ESAVN) program for the IRC Turlock, San Jose, and Oakland offices. Specifically, the Outreach Specialist conducts community outreach to provide program information, receive and screen referrals, enroll eligible persons, and implements new client orientations. The Enhanced Services Outreach Specialist is expected to stay connected with community partners and new resources for enrolled persons.

Major Responsibilities:

• Develop outreach materials, analyze the intended audience, research the best locations to encounter potential clients, and distribute materials;
• Build referral pathways with immigration attorneys and firms, raise awareness of case management services with immigration courts and USCIS, and conduct outreach to asylees and other vulnerable noncitizens;
• Meet with immigration attorneys, courts, and USCIS;
• Identify community groups, coalitions, and agencies to further outreach efforts;
• Support the waitlist, screenings, intake, assessment, and orientation to clients eligible for services;
• Provide both virtual and in-person, group, and one-on-one orientations to case management services and assist clients in accessing case management by guiding them through the process;
• Ensure timely and accurate compliance to all reporting requirements and entry into databases;
• Participate in all program meetings, staff development activities, and fully engage as a member of the team;
• Follow all policies, procedures and protocols of the agency;
• Conduct outreach and develop new stakeholder relationships in effort to better support the ESAVN program;
• Other duties as assigned.

Key Working Relationships:

• Position reports Directly to Safety & Wellness Manager.
• Indirect Reporting To: San Jose & Oakland project Managers.
• Collaborates with ESAVN Caseworkers, interns and volunteers, Technical Advisors, internal IRC services, and external service providers and agencies including immigration attorneys, courts, and USCIS.

Job Requirements:

• Undergraduate degree in a related field; or a mix of equivalent years of education and related work experience;
• Two years of related professional work experience ideal (in addition to the above);
• Excellent communication skills with proficiency in English, both spoken and written; bilingual ability in one of the predominant languages of the local client base preferred;
• Ability to maintain a positive, cooperative, and professional demeanor with clients and partner organizations.
• Compassion towards and understanding of unique needs of clients;
• Proven success achieving goals and working effectively with all levels of staff in a multicultural environment;
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook);
• Commitment to DEI principles and an inclusive work environment;
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

• Standard, professional office environment and remote work;
• Hybrid Schedule; at home, IRC offices in Turlock, Modesto, regular travel to off-site locations required including travel to IRC Oakland and San Jose offices when needed with potential of coming to the office 5 days a week;
• Monday-Friday, 9am-5pm; some evening and weekend events required.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.