Coventry City Council
Our Values are:
About The Team We Are Recruiting To
The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.
Our team is uniquely placed within the council as we interact with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances – our team challenge those who can pay and don’t pay – applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can’t pay and help some of our most vulnerable residents find a way out of debt.
What is the job role?
In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £400 million of Council revenue including Council Tax, Non-Domestic Rates, fees and charges. This is a fast-paced team with tight deadlines and targets to meet each week.
- You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.
- You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.
- You will work to procedures and policies designed for the team
- You will have to attend the Magistrates Court on a weekly basis to interview customers and support our Court officers at committal & surgery hearings.
At present staff are working from home but the role is usually based in our offices at Friargate and you will form part of a dynamic and motivated team of Enforcement officers.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
Someone who has a passion for customer care
Someone who can prioritise and organise a workload, work under pressure and manage priorities with minimum supervision using your own initiative
When applying for this role, you will be asked to write a personal statement, please include examples of the below.
- You will have excellent customer service, communication and negotiation skills face to face and over the phone.
- Any experience you have had with dealing with debt
- You will need to be target driven and capable of managing your own workload and conflicting priorities.
- You will have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
If you would like to find out more about this role, you can contact Ruth Cowley on [email protected].
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’
Interview date(s): 10th/11th May 2022
Introduction to Coventry City Council
Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!
There’s a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and is the UK City of Culture 2021 ! We believe this will help put Coventry on the map for all the right reasons. You can feel the sense of local pride throughout the city as we build towards this momentous year. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.
We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you’re happy in your work and given everything you need to succeed. We’ve created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.
As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.
Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;
- Flexible working arrangements
- Generous annual leave allowance starting at 27 days and rising to 32 days
- Pay progression through multiple increments
- Outstanding local government pension scheme
- Learning & Development with access to certified courses.
- Access to an award winning Occupational Health Team
- Vibrant employee networks
Coventry City Council
Attached documents
- Coventry City Council Application Process
- Job Description & Person Specification
To apply for this job please visit careers.coventry.gov.uk.