UN Relief and Works Agency for Palestine Refugees in the Near East
Org. Setting and Reporting
• Supervisor: Field Relief Services Officer
• Supervisee/s: Not applicable
• Working conditions: Office environment with access to telephone, PC and other automation
equipment, internet, and intranet. Some local travel may be required.
• Need and Case Assessment:
– Coordinate field work with Area Relief and Social Services Officer (ARSSO) and
Emergency Social Workers (ESWs) in terms of periodical planning and assignments
– Follow up on work progress and review assessment activities and recommendations,
– Ensure regular update of information in RRIS related to registration of Palestine Refugees
from Syria (PRS) and assessment,
– Review case files ensuring inclusion of updated and proper documents,
– Conduct random joint assessment visits and quality checks.
– Occasionally perform spot check visits of assessed cases,
• Emergency Cash Assistance:
– Review received applications,
– Monitor response action on received applications,
– Review and discuss assessment reports and recommendation,
– Follow up on receipt and use of assistance in accordance to approve assessed needs.
– Prepare regular financial and monitoring reports on assistance and utilization.
• Post distribution Monitoring (PDM):
– Participate in HQs/JFO discussions regarding the use of common PDM.
– Propose the required sample for the quarterly PDM.
– Work at Area Office on implementation plan of PDM in accordance to agreed samples,
ensuring deployment of different teams than those previously conducted assessment, at
certain geographical area.
– Jointly conduct random household visits, telephone contact, office interviews as well as
Focus Group Discussions.
– Review daily digital inputs ensuring quality of monitoring and draw attention to any
– Participate in data analysis and preparation of monitoring report
• Garden Camp Coordination:
– Coordinate with Garden SW and ensure to have up to date list of beneficiaries.
– Participate in Gaeden Camp field coordination meetings and Community Representatives
meetings and ensure action points are followed.
– Perform other duties as may be assigned.
– Monitor Emergency Activity Info database, follow up with Emergency Social Workers
(ESW) on pending activities related to referrals, surveys and PRS queries and provide
monthly reports related to the data updated in the system and take part of interagency working
groups (ex.: Basic needs, Livelihood).
• Activity Info. Database:
– Responsible for cleaning up the activity info database and follow up on all pending cases
with the frontline staff.
– Prepare monthly and annual achievement reports from the daily work updated on activity
– Improve the database and work together with the social workers to make it more user
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core
Competencies of Communication, Working with People and Drive for Results apply by
– Very good reporting and analytical skills.
– Very Good knowledge of MS Office applications and preferably (Power BI).
– Time management skills.
– Ability to deal with people of different backgrounds and culture.
– Experienced in using databases like Activity Info/ KOBO.
• A university degree in sociology, social work, business administration, computer science, or
any related field.
Job Specific Qualifications
• Minimum of 6 years of related experience in other UN agencies or any humanitarian entity
• Excellent command in written and spoken English and Arabic.
Please list all languages that you know including your mother tongue and indicate your
proficiency level from the drop-down list provided in the system considering the below:
If you possess a very good to excellent level of proficiency in English language, kindly
indicate this as “Fluent” in your application.
If you possess a good level of proficiency in English language, kindly indicate this as
“Confident” in your application.
If you possess a basic level of proficiency in English language, kindly indicate this as “Basic”
in your application.
During the assessment, the applications will be given preference based on the following
• Provided very good understanding of the context of Palestine refugees and UNRWA
The shortlisted candidates will be afterward evaluated based on:
• Technical Test
• Competency-based Interview
Limited Duration Contract for 6 months with the possibility of further extension, subject to
the availability of funds, satisfactory performance and continuing need.
LDC Band “F” Monthly Salary JD 1,057.70 Other benefits include medical insurance.
Dependency allowance is subject to eligibility.
Department/Office: UNRWA – Programme Relief & Social Services – Jordan
Duty Station: Jordan Field Office
Equivalency may apply for this post.
NB: Work experience alone or formal qualifications with no relevant work experience are not
considered an acceptable combination.
•This vacancy notice is open to internal and external candidates. Only candidates residing in
Jordan, and within commuting distance of the duty station with authorization to work in the
duty station at the time of application are eligible to apply.
•The Agency will not assume responsibility or accountability to support or facilitate the
issuance of work permit in Jordan, and without a valid work permit, the appointment may be
•Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation
•Preference will be given to registered Palestine refugees and candidates assisting the Agency
to meet its commitment to gender parity. UNRWA welcomes applications from qualified
candidates with disabilities.
•UNRWA encourages applications from qualified and experienced women.
•A roster may be created from the selection exercise, and that successful candidates may be
appointed to the same post. In the case of multiple or recurring posts, that a roster will be
created from which the candidates will be selected for appointment.
•Only applications that have been fully completed in UNRWA’s online e-recruitment system
Inspira will be considered, and no late applications will be accepted. The PHP should be
completed with full relevant work experience under the experience tabs as per the
requirements in the Job Opening. All acquired university degrees must also be stated, if
applicable. Applicants applying to positions for Grades 12 to 20 must submit a cover
letter/motivational statement in order to be considered.
•Applicants will be disqualified when it becomes apparent that he or she provided incorrect,
incomplete or misleading information on his or her personal history profile or during the
recruitment process. If the applicant is also a staff member, the provision of incorrect,
incomplete or misleading information in the personal history profile may also amount to
misconduct. The Agency may indefinitely refuse to accept applications from an applicant who
has previously provided incorrect, incomplete or misleading information on his or her
personal history profile or during a recruitment process or committed plagiarism.
•For UNRWA internal staff, they are required to specify and include their current UNRWA
grade level. To do so applicants should select under “Category” RLG, scroll down to see all
categories, then select their local grade.
•Advertisements published only in English will only accept applications in English, and
Arabic submissions will not be considered.
•The Agency may disqualify applicants whose name appears on the UN Sanctions List or a
UN database of staff separated for reason of misconduct or of staff who separated whilst
misconduct processes were pending.
•UNRWA shares investigation and misconduct information with other UN Agencies, and past
and prospective employers, about staff members who have been separated for misconduct, or
who have separated whilst an investigation and/or disciplinary process for misconduct is
underway; and such persons may be prohibited from employment with the United Nations.
•The Agency will immediately disqualify applicants who are ineligible for any reason in
accordance with the Agency regulatory framework.
•UNRWA is funded almost entirely by voluntary contributions from UN member states,
regional bodies, business foundations and individual contributions. The mission of UNRWA
is to help Palestine refugees achieve their full potential in human development under the
difficult circumstances in which they live.
•Applications from UNRWA staff member who had been demoted with deferred eligibility
for promotion will not be considered.
•Applications from Staff members who were recipients under the Early Voluntary Retirement
or Exceptional Voluntary Separation Schemes will not be considered.
•Applications from Internal candidate serving for less than one year in their current post will
not be considered.
•The Agency reserves the right not to make an appointment, to make an appointment at a
lower grade, to make an appointment with a modified job description, or to change the
•UNRWA reserves the right to proceed only with internal candidates or proceed with
candidates of an under-represented gender for any vacancy announcement when it determines
that the short-list for a single post at any grade level is excessively long.
•A candidate is not eligible for consideration if he or she was short-listed and found not
suitable for the same post within the previous 12 months unless the post description has since
been altered by 30% or more, as determined by ODCS.
How to apply
Please open the link below to apply for this post as the post is advertised on inspire system. Post # 226592
Deadline: 17 Feb 2024