E-Billing Coordinator

The Ebilling Coordinator is responsible for the overall management of the firm’s electronic billing (ebilling) systems and providing support to the attorneys and client account managers as related to the successful submission of all electronic billing. Ebilling Coordinators are responsible for transitioning clients to electronic billing; submitting all timekeepers and rates to each client and/or ebilling vendor site; collaborates with the billing team members to ensure timely submission of invoices and resubmissions of corrected and/or appealed invoices.

Key Responsibilities

• Set up and maintenance of client ebilling accounts in eBillingHub and third-party vendor sites; submit timekeepers and rates for approval; keep all timekeepers and rates up-to-date on the sites; enter budgets.
• Review Engagement Letters/client Contracts and assure special ebilling requirements are met.
• Review ebilling issues, ensure compliance with all electronic billing guidelines and client timelines.
• Monitor and review ebilling submissions for accuracy; timely address all rejected invoices; research, resolve and reconcile ebilled invoice issues. Follow up and respond to correspondence received from ebilling vendors, and eBillingHub regarding the status of submissions. Involve the billing specialists, as needed, in the correction and reconciliation of invoice(s) to ensure proper resubmission.
• Ability to troubleshoot ebilling software applications, identify potential and realized problem areas, summarize findings, and outline steps to obtain a resolution of issues.
• Review short pay invoices to determine if it needs to be written off or appealed.

Requirements

• Advanced legal ebilling experience with 3+ years of experience handling high volumes of ebilling; working knowledge of ebilling software (examples: TyMetrix 360, Datacert, Legal Tracker, CounselLink). Advanced knowledge of LEDES format standards and UTBMS coding.
• Elite Enterprise or similar software utilized in a legal or professional services firm preferred. Extensive knowledge of eBilling Hub is a plus. Proficiency in MS Word, Excel, and Outlook.
• Some college experience, with an emphasis in accounting and/or business degree in accounting.
• Detail-oriented and excellent organization skills. Ability to multi-task and meet deadlines in a fast-paced environment. Ability to troubleshoot issues through completion.
• Good interpersonal skills in order to work effectively with the billing team, collections team, billing attorney/secretary. Must be a team player and have superior customer service skills.
• Ability to adapt to cyclical periods, peak workloads, new assignments, and deadlines in order to work effectively within a fast-paced environment. Flexibility to work overtime, as needed, to perform the essential duties of the position.
• Strong written and verbal communication skills; Attention to detail and the ability to multitask are essential.