The Ottawa Hospital Foundation
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Seeking the BEST Donor Services Associate
The Ottawa Hospital Foundation is recruiting a Donor Services Associate to join our gift processing team. Attention to detail is critical for this role as the incumbent will receive and process incoming donations, including opening mail, batching, data entry, and updating Raiser’s Edge (our CRM database). The successful candidate will also serve as the first point of contact for general inquiries to the Foundation, and will liaise with donors, our hospital partners, community partners, and other stakeholders via our main telephone line. We are looking for a skilled administrator/customer service agent with experience in gift processing, and/or CRM databases.
“Providing exceptional customer service isn’t just about being helpful and polite; it’s the key to building long-term relationships and support. We’re looking for a skilled administrator who is attentive to the needs of our donors and supporters.”
Katelyn Ryan-Robichaud, Donor Services Supervisor
Position Type: Full-time, permanent (37.5 hours per week)
Number of vacancies: 1
Location: Onsite work is conducted in non-clinical areas of The Ottawa Hospital’s Civic Campus (737 Parkdale Avenue). This position is strictly on-site as the incumbent will have to handle cash, cheques, and other hard-copy materials. The position does not presently require any in-person interactions with members of the public, but the incumbent will work alongside a handful of onsite workers in a socially distant office environment.
COVID-19 Safety Protocol: TOHF complies with all Health and Safety regulations that are established by The Ottawa Hospital’s Occupational Health Department, which presently includes: daily health screenings for all staff, the mandatory use of face masks, frequent custodial cleanings, and reminders to observe social distancing/good hand hygiene.
Language: Bilingual English & French essential
Benefits: Includes medical benefits (semi-private hospital, extended health care, vision care, dental care); life insurance; employee and family assistance program; defined benefits pension, and much more.
Years Experience: 2-3 year’s experience in an administrative, finance, or customer service role. Experience with Raiser’s Edge or an equivalent CRM database is essential. Experience in a fundraising environment would be considered an asset.
About Us
The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion.
Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges.
The Foundation’s (TOHF) purpose is to inspire and enable support for the highest quality health care and world-class research at The Ottawa Hospital.
At TOHF, we are proud to have what we believe to be the best, the brightest and the most dedicated employee team in the entire country! We have worked hard to create a work environment that fosters collaboration, creativity and work satisfaction for all of our employees. Consistently, we are ranked as one of the highest performing foundations in Canada.
“I am proud to be leading The Ottawa Hospital Foundation as the health care landscape of our city is transformed with the redevelopment of the Carling Avenue Campus. We want the best staff to join our exceptional team as we prepare for this generational opportunity.”
Tim Kluke, President and CEO, The Ottawa Hospital Foundation
Primary Responsibilities
-Receive, process, and deposit incoming donations to the Foundation daily.
-Enter donations and donor information into Raiser’s Edge database system with accuracy and attention to detail, in a timely and efficient manner.
-Provide exceptional customer service as the lead for our main phone line: taking donations, troubleshooting, and triaging calls to appropriate team members.
-Liaise with donors and others to seek updated contact information when outgoing mail is returned as undeliverable.
-Update donor profiles to reflect changes in address, email consent, mailing preference etc.
-Manage the filing system for all gift documentation, ensuing completeness of records for audit purposes.
-Additional administrative tasks, such as ordering supplies, as needed.
Knowledge, Skills, Abilities
-Strong data entry skills
-Proficient with the use of database technology and other business software.
-Strong communication skills in both official languages.
-Tact, diplomacy, and maturity in dealing with stakeholders, including donors, volunteers, colleagues and the general public.
-Ability to work in a fast-paced environment with tight deadlines.
-Superior organizational, time management, and attention to detail skills.
-Excellent judgement in handling confidential information.
-Experience with Raiser’s Edge or similar CRM database is considered essential.
-Expertise in Microsoft Office, including Excel and mail merge tools is required.
To apply for this job please visit ohfoundation.ca.