Donor Experience and Tiered Recognition Officer

Background/IRC Summary:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

The External Relations (ER) department was created in early 2020 and is comprised of 3 main but complementary functional areas: Private fundraising, Communications, and Advocacy. Supporting this endeavor in ER, is the Global Partnerships and Philanthropic Services (GPPS) Unit. GPPS consists of functional specialists across a variety of high-value fundraising support functions providing all elements of cultivation, support, and stewardship to high-value donors, partners, and supporters.

The candidate has an outstanding opportunity to join GPPS’s Partner Engagement and Corporate Affairs (PECA) team and advance our aspirational high value (HV) goals and vision. PECA engages our high value audiences across the three HV income streams (Corporate, Foundations and Trusts, and High Net Worth Individuals) through a number of support services including operational partnerships; gift in-kind policy and practice; global workplace giving; donor engagement and cause marketing.

Job Overview/Summary:

To better retain and increase donor giving, the Donor Engagement team is crafting bespoke communication and engagement experiences for high-value fundraisers by creating custom engagement opportunity tracts based on donors’ giving history, programmatic interest, and interactions with the IRC.

Donor experiences build important ways for fundraisers to work with donors to gauge their interests and provides them with talking points and opportunities to further connect these new donors to our work for long-term impact and funding initiatives. This could result in increased financial support, connections they may bring into the IRC, and more. The Officer will build and implement a strategy to form custom communications and assets fundraisers may use to further cultivate donors to give beyond their initial entry point.

The Officer will also work on the IRC’s HV tiered recognition system offering donors opportunities and acknowledgement based on their partnership level. This will enable equitable recognition to donors reflective of their giving level and/or external brand value. The Officer will work with representatives across External Relations to establish opportunities at specific levels; socialize final options across the fundraising teams; design a means to track use and impact of the system; and, refine and iterate going forward.

Major Responsibilities:

Donor experiences:

• Work with HV fundraisers to build impactful, effective donor experiences to retain new and existing donors, keep them engaged, and ideally shift them to become long-term engaged IRC supporters.
• Survey fundraisers on donor interests and engagement opportunities to inspire possible new experiences.
• Work with all HV teams to identify priority future donor tracts that are custom to select audiences (i.e., employees of corporate partners; foundations; individuals; etc.)
• Research best-practice for supporter experience metrics and build a framework to track and measure return on investment.
• Work in partnership with our Prospect Research team in GPPS on pipeline identification to cultivate and steward donors who already have a demonstrated curiosity about the IRC.
• Build and share out quarterly analyses of what is working, optimizations, and plans for the following quarter.
• Work with the GPPS Program Services team to build or tailor fundraising assets for new donor experiences, such as one-pagers, info-sheets, and concept notes.
• Track experiences outcomes in Salesforce.

Tiered Recognition:

• Finalize and maintain a tiered recognition plan for HV audiences. Ensure new benefits are added and agreed upon with various internal team owners, and that updated plans are shared and socialized with HV teams and internal teams.
• Develop a protocol to track tiered recognition offerings and their outcomes to measure return on investment, donor retention and changes in donor giving levels/patterns. Ensure that it is updated regularly.
• Serve as the focal point and internal liaison for any issues that may arise related to pre-agreed recognition assets between teams.

Key Working Relationships

Position Reports to: Associate Director, Partner Engagement and Corporate Affairs

Position directly supervises: n/a

Works closely with: GPPS colleagues, HV Fundraising teams, internal departments

Requirements

• 3-5 years’ proven experience in a non-profit setting focusing on donor engagement and stewardship, and/or front-line fundraising
• Strong written and verbal communication and presentation skills
• Good judgment in maintaining confidentiality of donor information
• Strong digital literacy, including strong proficiency in Microsoft office and knowledge of Salesforce
• Passion for the organizations mission and dedication to private sector partnerships
• Attention to detail, well organized, focused and goal-oriented
• Strong interpersonal and intercultural skills, and experience collaborating across with multiple individuals and teams.
• Attention to detail; ability to handle multiple, contending deadlines and priorities
• Knowledge of humanitarian action and international development
• Excellent oral and written English communications skills required. Additional languages are an added benefit.

Working Environment: This full-time role requires working remotely full or part time (i.e., telecommuting some or all working days). Applicants must have a home or alternate workspace they can complete their work from during regularly scheduled hours.

IRC is an Equal Opportunity Employer: IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other encouraging benefits and allowance.

Standard of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and implements policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements