Director of People, Culture and Operations

We’re looking for a stellar Director of People, Culture & Operations to lead an increasingly strategic and a newly-merged people and business operations function that supports our evolving talent management and operational compliance needs as our organization matures. This is a critical full-time role that will drive excellence in our operations, and act as a trusted partner on all matters related to people, our greatest asset!

As a member of the leadership team, the role will drive a number of strategic and operational operations initiatives and will lead and work closely with the People and Business Operations Team in achieving functional goals, nurturing organizational culture, and ensuring high quality, accurate and consistent service.

Details:

Location: US (remote), or Nairobi, Kathmandu, Dakar, Kampala

Reports to: CEO

Key Responsibilities

Strategic Thought Partnership (5%)

• Contribute to organizational strategy and annual planning as a member of the leadership team, and ensure people and business operations initiatives are aligned with the overall strategy
• Embody our values: humanity, creativity, initiative, solidarity and openness.

Drive Culture Building (10%)

• Inspire and curate a people-focused culture in our physical and virtual spaces that celebrates the diversity of teammates and makes Medic an employer of choice
• Help ensure Medic is an equitable and inclusive employer with a safe workspace where all teammates feel valued and can thrive
• Develop initiatives to enhance teammate relations and communication across the organization to align, shape and reflect our culture and values
• Research and implement best practices for maintaining organization’s health during change, scale and growth

Functional Leadership (20%)

• Lead, motivate and mentor the People and Business Operations team and champion their retention, recognition and career growth
• Build a strong and cohesive team, ensuring a culture of high-performance, transparency, accountability and service-orientedness
• Translate Medic’s strategic plan into operational plans, goals and priorities for the People & Business Operations team, and build and manage the team’s annual budget
• Serve as a dot connector across Internal Operations and collaborate closely with the Finance & Admin team to ensure alignment of operational processes, systems, and procedures

Talent Strategy Ownership (20%)

• Develop and implement a talent strategy in line with organizational needs and strengthen talent initiatives across the employee life cycle
• Lead organizational workforce planning to analyze and forecast workforce needs, assess gaps, ensure succession planning, and define targeted talent management interventions with the Sr People Ops Generalist and leadership to ensure that the Medic workforce is aligned to its strategy
• Work with Sr People Ops Generalist to ensure our recruitment and onboarding process is robust, competitive, efficient and targeted towards a diverse candidate pool in line with our local-first talent strategy
• Develop and implement a global learning & development initiative focused on addressing skill gaps and facilitating teammate growth aligned with individual and organizational needs
• Build and maintain Medic’s career matrix and competencies across all roles in collaboration with the Sr People Ops Generalist to reflect organizational needs and offer clear growth paths for teammates
• Develop and implement a growth-focused performance management system encompassing clear goal-setting, periodic assessments, reviews and documentation processes
• Act as a partner to all managers and leaders to build trusted relationships, serve as a guide on all people and culture related matters, and ensure our talent strategy and HR pratices and policies are fair and high-quality

Oversee Total Rewards (10%)

• Maintain our total rewards philosophy and policy in collaboration with senior leadership to ensure incremental growth, equity and transparency in our rewards offerings to the extent feasible, resources permitting
• Stay abreast of industry trends and best practices related to total rewards
• Lead execution of total rewards-related initiatives including the maintenance of our compensation framework in collaboration with Sr People Ops Generalist and Comptroller
• Ensure strategic, consistent and transparent communication to managers and teammates on total rewards policies and processes

Organizational Compliance (15%)

• Oversee org-wide people, administrative, and entity (Kenya, Nepal, US) compliance; identify compliance gaps; and develop appropriate systems, processes, and documentation to ensure greater compliance with relevant laws in consultation with legal counsel
• Stay abreast of changing legislation and regulations across our geographies
• Oversee all organizational policies and procedures, ensure they reflect our organizational values, and ensure regular policy refreshers and compliance training for all teammates
• Oversee and at times, conduct fair investigations into reported violations of Medic policy in compliance with relevant laws, engaging third parties as needed
• Oversee maintenance of contract templates and review of new contracts to ensure compliance with relevant laws and organizational policies
• Assess possible teammate safety and security gaps and recommend appropriate mitigation measures
• Partner with Finance leadership, Sr People Ops Generalist and Business Operations Manager to implement an EOR solution that meets the needs of the organization and independent contractors

Organizational Processes and Systems Improvements (15%)

• Mature our internal operating systems and processes and ensure clarity, compliance, and service-orientedness
• Drive organization-wide resource planning and management in collaboration with functional team leads to ensure alignment, collaboration, transparency, resource efficiency, and support for donor reporting requirements
• Ensure that technology systems and platforms used across the organization (including Notion, Slack, Salesforce and others) are incrementally optimized to ensure high-quality, usefulness, and value for money
• Oversee the implementation of an org-wide HRIS to enhance efficiency and improve performance management across the organization
• Strengthen internal data systems (including workforce and CRM data) to ensure that data is secure, accurate, and can be easily leveraged for targeted support and leadership decision-making

Miscellaneous Support (5%): Other responsibilities as assigned! Medic is a fast-moving organization, and roles & responsibilities will change over time.

Competencies, qualifications and Experience

Competencies

• Outstanding interpersonal, socio-emotional, and coaching skills, with the ability to co-create solutions with teammates, partner with senior leadership, and build trusted relationships across the organization
• Demonstrated ability to provide strategic and tactical support to leaders in HR and operations-related matters
• Proven ability to empower, influence, manage and support teams to achieve objectives, facilitate difficult conversations and resolve conflict
• Demonstrated success in guiding individuals and diverse teams through difficult and sensitive situations with confidentiality, judgement, and integrity
• Possess a collaborative, inclusive, consultative, and resourceful work style that balances required compliance/policy enforcement with a commitment to teammate service and support.
• Deep commitment to fostering equity, inclusion and belonging in the workplace, with experience in establishing a supportive workplace for all teammates and accelerating their professional development.
• High levels of empathy, cultural sensitivity and respect for diversity
• Excellent written and verbal communication skills
• Superb organizational and time management skills
• Strong attention to detail, data driven and proven ability to manage data/metrics and make data-driven decisions
• Ability to meet competing deadlines in a fast-paced, high-volume environment; decisive, agile, and committed to timely and creative problem solving.
• Strong collaborator who can work seamlessly across countries, cultures, and teams
• Proven strength and success in change management

Qualifications & Experience

• A minimum of 7-10 years of progressive professional HR experience, and at least 2 years in a strategic HR leadership role
• Bachelor degree in Business Administration/Human Resource Management or related fields required. Masters degree is preferred
• Human Resources professional certification, HRCI-SPHR or SHRM-SCP highly preferred
• A broad base of practical technical knowledge and skills related to human capital, people strategy, talent management and employee engagement, and broad knowledge of US and international employment law
• Demonstrated experience as an HR generalist supporting 50-100+ teammates in globally distributed, and cross-cultural settings
• Experience with non-profits is preferred
• Must be flexible with working hours to communicate with global teams
• Ability to travel 15-20% to hubs

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for prof dev
• Home Office Set up Stipend.
• Flexible, remote schedules

About Medic

Medic is a global nonprofit organization with a mission to advance equitable healthcare and strengthen community health systems by building, innovating, applying, and scaling open-source, low-cost digital health tools in collaboration with communities, governments, and implementers. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right.

Medic serves as the technical steward and core contributor of the Community Health Toolkit (CHT), a leading open-source, global good for digital health and advanced community health systems. We drive increases in coverage, quality, and speed of care in the hardest-to-reach communities, improvements in health workforce performance, and greater data-driven decision-making among health system leadership. Digital health apps built using the CHT currently support over 41,000 health workers in 16 countries across Africa and Asia. To date, health workers using CHT apps have conducted over 80 million healthcare activities.

Our global team of 90+ teammates is our biggest strength. We live our organizational values of Humanity, Solidarity, Openness, Creativity and Initiative in everything we do. We are a remote-first organization that works across more than 14 countries, 32 cities, 4 physical hub locations (Nepal, Kenya, Uganda, and Senegal) and all time zones. We are dedicated software developers, researchers, project managers, designers, and operations specialists working together to reimagine care for all. Join our mission of building a more just world together!