Director of Patient Engagement, Remote

  • Full Time
  • Bethesda, MD (Remote)
  • Aledade, Inc. profile




  • Job applications may no longer being accepted for this opportunity.


Aledade, Inc.

We are actively recruiting a Director of Patient Engagement . This role is responsible for building and scaling Aledade���������s strategy to enhance patient outreach approaches conducted via mail and telephone (call and text) to ensure greater patient access to primary care and also provide additional support to practices participating in diverse value-based contracts. She or he will develop a comprehensive practice and patient-centric strategy for patient engagement to improve health outcomes. Success in these initiatives will reach nearly two million patients, drive performance in over 100 value-based contracts including Medicare Shared Savings Program, Medicare Advantage, Commercial, Medicaid, and along key domains such as wellness, transitions of care, medication management, and additional preventative services. She or he must be a strategic and operational leader, team builder, strong cross-functional collaborator, savvy with data, and passionate about improving patient outcomvalue-based arrangements.

Key Characteristics of the Successful Candidate

  • Strong understanding of value-based care principles
  • Track record of devising and implementing patient outreach strategies via mail and telephone (call and text) that led to improved patient-provider connection
  • Experienced in building and scaling a patient call center including software vendor selection and developing necessary SOPs, SLAs, and KPIs to ensure patients and providers have a best-in-class experience per industry standards for connecting to care
  • Strategic, solution-oriented thinker who can lead high priority tactical work to deliver results
  • Ability to synthesize data from multiple sources to inform an action plan
  • Ability to work collaboratively across Aledade teams to gain buy-in and implement key initiatives

Duties And Responsibilities

  • Lead key projects and initiatives to strengthen patient outreach initiatives on behalf of member practices, driving an evidence-based, data-driven approach to promote patient care and performance
  • Represent Aledade with key stakeholders including health plans and 3rd party value-based vendors In collaboration with Tech Product leadership, drive and maintain the product roadmap for patient outreach initiatives
  • Manage and build a dedicated team of analysts and specialists developing and driving patient outreach campaigns

Requirements

  • Bachelor’s degree and 8+ years of progressive healthcare experience; MBA, MHA, MPH preferred
  • A leader who thrives in a fast-paced environment and removes roadblocks and obstacles to achieve desired outcomes
  • Proven ability to lead, coordinate, and facilitate new ideas into action while collaborating across multiple, dynamic, projects and teams
  • Willingness to travel as needed to Aledade���������s headquarters or markets

All prospehires will be required to demonstrate that they have been fully vaccinated, including booster shots, against COVID-19 with a COVID-19 vaccine for which the U.S. Food and Drug Administration has issued a license or an Emergency Use Authorization prior to mutually-agreed upon start date at Aledade, unless they qualify for a medical or religious accommodation to this vaccination requirement. In certain limited circumstances, Aledade will accepted documented proof of prior infection with COVID-19 in lieu of a booster shot.

If you are passionate about transforming the healthcare system into one that best serves the needs of patients, doctors, and society, we���������d love for you to join us!

Who We Are:

Aledade is a leader in population health that is using innovative, value based solutions to transform the way physicians interact with their patients. We are on a mission to change healthcare for the better and solve complex problems wthe healthcare system.

We follow the simple but radical idea that Aledade only succeeds when our partner practices succeed. From our cutting-edge technology platform to practice transformation services, we provide physicians with everything they need to create and run an accountable care organization ( ACO ), revamping the way they practice and getting them back to where they should be: quarterbacking their patients��������� health care!

Our customized solutions help clinicians in communities across America preserve their autonomy, deliver better care to their patients, reduce overall costs, and keep independent physician practices flourishing.

What Does This Mean for You?

At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will work with team members that bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to thek, united by a shared passion for public health and a commitment to the Aledade mission.

We���������ve recently been recognized as a Top Workplace by The Washington Post, Best Workplace in HealthCare & Biopharma, Top 100 Best Small & Medium Workplaces, Glassdoor Best Places to Work, a Best and Brightest Companies to Work for in the Nation, a Tech Tribune 10 Best Tech Startups in Maryland and Bethesda, Best Tech for Good, Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces for Parents, and a 2020 Inno on Fire by DC Inno.

That���������s because the things that matter to you also matter to us!

In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the needs of our team-members:

Flexible work schedules and ability to work remotely available for many roles

Educational Assistant Program

Robust time off plan (21 days of PTO in your firs>
Paid Volunteer Days

10 paid holidays

12 weeks paid Parental Leave for all new parents

6 weeks paid sabbatical

Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners

401(k) with up to 4% match

Stock options

Monthly cell phone stipend

Weekly catered lunches

Jeans everyday workplace

Gender neutral bathrooms

And more!

At Aledade, we don���������t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, g(including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.

To apply for this job please visit jobs.lever.co.


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