Director, Homeownership Analytics & Data

NeighborWorks America: Working Together for Strong Communities

Purpose Of Division

The National Initiatives Division is comprised of three program areas that focus on progressive research and program development to support and enhance the critical lines of business of NeighborWorks Organizations in homeownership, real estate and neighborhood development, and community building and engagement.

Position Summary

The Director, Homeownership Analytics and Data provides key leadershipand serves to strategically increase capacityfor homeownership services at NeighborWorks® America and in the NeighborWorks® system to achieve the corporate homeownership goals. Work requires wide knowledge of and assessment of homeownership program development and programmatic activities, including trend and market analysis, homebuyer education and lending systems, internal systems, customer service, current market conditions and cost recovery. This position will report to the VP National Homeownership Programs & Lending (NHPL). The position requires the management of two staff also engaged in data management, analysis and tracking and close coordination and alignment with Corporate, Strategy, and Impact (CSI).

“Due to the current pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America requires all new employees to be fully vaccinated against COVID-19 before being hired. Candidates should be prepared to submit proof of COVID-19 vaccination upon hire or discuss accommodations in line with COVID-19 safety protocols.”

Essential Duties/Responsibilities

• Strategically support and implement plans to achieve the corporate homeownership goals. Assist with the growth and development of the NeighborWorks® NHPL. Monitor benchmarks for progress of the NHPL programs and related corporate goals.
• Lead all data collection and analysis needed by NHPL, including Housing Counseling, Lending, LIFT, Sustainable Business Initiatives, and Financial Capability. Streamline and ensure accuracy and efficiency of data tools and processes. Develop and maintain a clear process to track internal and external data requests.
• Provide analysis (trends, projections, and progress reports) of performance measures and impact metrics needed for planning, resource allocations, and program requirements and requests. Manage the creation of external-facing dashboards and other visualizations in coordination with the Corporate Strategy and Impact division.
• Manage other staff and/or consultants, including their relevant data collection and/or analysis for NHPL core projects and initiatives.
• Coordinate closely and regularly with Corporate, Strategy, and Impact (CSI) to ensure alignment on data analysis methodology, application, and best practices. Coordinate data sets to allow for cross divisional use, e.g., Home Mortgage Disclosure Act (HMDA) data.
• Deliver frequent presentations and analytical writing for internal and external audiences on programmatic and policy topics.
• Build and maintain relationships with key industry partners, including institutions, industry groups, other intermediaries, governments and leading practitioners. Provide support for partnership building and resource development efforts to develop best practices and innovations.
• Assist with public policy development on homeownership issues.
• Work with Organizational Assessment Division on the development and evaluation of Key Performance Indicators for NHPL lines of business and report on individual NeighborWorks® organizations.
• Oversee market analysis and information to assist with the refinement of NHPL initiatives.
• Provide leadership and/or subject matter expertise on research and evaluation related to NHPL programs and lines of business.
• Provide key support to the development of an external and internal trend analysis, e.g., industry trends, local/regional demographic trends, and internal production indicators
• Maintain access to the corporation’s data base and provide key analysis on progress on corporate goals-as they relate to homeownership.
• Investigate the latest technology that help NWOs increase efficiencies, production and homeowner retention.
• Other job-related duties and leading special projects as assigned.

Nature Of Work Contacts

Serve as focal point for information and updates on Initiative progress for NeighborWorks® America staff and managers and for other internal and external audiences as requested. Facilitate communication and knowledge sharing among prospective and NeighborWorks Organizations with a NHPL related Line of Business. Liaise with Officers of the Corporation and intersecting Divisional Leadership.

Position Requirements

Required Minimum Qualifications

• Education: A bachelor’s degree in in business, nonprofit management, public administration or related degree is required.
• Experience: At least five (5) to eight (8) years of demonstrated nonprofit management mortgage lending, real estate development and/or homeownership development and program activities experience, including customer outreach, homebuyer education and counseling, lending, property rehabilitation services, and post-purchase activities; or a combination of relevant education, training and related experience which provides the desired knowledge, abilities, and skills. Experience managing staff preferred.
• Licenses, Certifications: None specified.
• Competencies, Knowledge, Skills & Abilities: Must have demonstrated management of multiple complex and large-scale projects and web-based technologies in a fast-paced team environment paired with the ability to meet critical deadlines and use and manipulate data.

Must be skilled at developing high-level professional external and internal relationships, coordinating with national and local partners, and fundraising. Advanced research and technology related communications skills necessary, including essential interpretive and public presentation. Knowledge of the principles, practices, and methods of research design, data collection, analysis and data reporting/presentation. Proficient in statistical analysis and cluster analysis. Understanding of databases and how to use and create them. Aptitude for learning new software to support research and analysis work. GIS/mapping capability preferred. Skilled and experienced in Tableau. Experience with Home Mortgage Disclosure Act (HMDA) data preferred. [NM1]

Strong interpersonal skills with a demonstrated ability to establish and maintain effective working relationships and successfully interact with people at all management and support levels, internally and externally, as well as people of diverse socio-economic backgrounds, while exerting the highest level of professionalism. Excellent customer service skills. Excellent verbal and written communication skills. Exceptional organizational skills and addition to detail. Ability to travel as required.

• NeighborWorks America Staff are expected to demonstrate excellence in the following:
• Sensitivity to racial, gender, sexual orientation and cultural differences
• Effective, respectful, and timely communications with internal and external stakeholders
• Listening effectively, seeks and accepts feedback
• Effective teamwork
• Analytic, thoughtful and strategic thinking
• Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization
• Technology: A working knowledge of Client Management Systems, such as Compass or mPact Pro or other used by housing counseling agencies, is recommended. Expertise in Salesforce also strongly preferred.

Preferred Qualifications

Master’s Degree preferred. Previous training experience desired.

Working Conditions

• Travel: Up to 25%.
• Physical/Sensory Demands: Fast paced work environment, extensive computer usage. Must maintain regular and timely attendance.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.