Director, Global Shared Services

Position Title : Director, Global Shared Services

Duty Station : Geneva, Switzerland

Classification : Professional Staff, Grade D1

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 09 April 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

Under the overall supervision of the Director General and direct supervision of the Deputy Director General for Management and Reform, the Director of the Global Shared Services Division plays a key role in improving the effectiveness of “delocalized services” and serves as a driving force for organizational efficiency.

The Director of the Global Shared Services Division will provide strategic leadership and advice for the implementation of best practices and optimization of resources for the delivery of global transactional work and other “delocalized services.”

The responsibilities encompass strategy-setting, planning, and overall performance management of global shared services, leveraging economies of scale, expertise, and technology to deliver reliable, efficient, and timely services throughout the organization. The successful candidate also spearheads IOM engagement in and implementation of the UN Secretary General’s reform agenda conducted through the UN Business Innovation Group and the High-Level Committee on Management (HLCM).

Core Functions / Responsibilities:

Leadership and Coordination of Global Shared Services

1. Drive the development and implementation of a comprehensive institutional strategy for optimizing operational efficiency by delivering of high-quality, timely and standardized administrative services globally.
2. Coordinate closely with the functional leaders at Headquarters (HQ) and the Directors of the Administrative Centres to ensure the efficiency and quality of the services currently provided. Establish mechanisms for a regular dialogue with the main stakeholders of the Global Shared Services to ensure they are fit for purpose and seek for continuous improvement.
3. Identify gaps in administrative services that could be executed collaboratively in order to provide a more efficient and reliable service for the HQ, Regional Offices and Country Offices.
4. Keep abreast of latest developments and follow best practices in the implementation of the UN Secretary General’s reform in relation to Global Shared Services.
5. Implement a model to define the respective responsibilities of the Administrative Centres and the functional leads, ensuring the efficient delivery of services and, coherence across the various delocalized centres, alignment with institutional priorities and a clear delineation of the accountability.
6. Develop an institutional service delivery management software to optimize service satisfaction levels and, in collaboration with functional leads, identify appropriate key performance indicators for tracking progress, measuring performance and reporting.
7. Manage the staff of the Global Shared Services Division by setting strategic objectives, manage performance, monitor progress against established workplans, and manage the budget and human resources.
8. Oversee and facilitate the business continuity planning of the global shared services as well the business continuity planning of the Headquarters.

Oversight role for Global Shared Services Centres

1. Review regularly the service portfolio of the Administrative Centres (e.g. in Manila and Panama City) and ICT Hub in Valencia with an aim at ensuring coherence with institutional priorities, optimize service delivery and make proposals for providing high-quality services.
2. Report periodically on the performance of the Administrative Centres to the mainstake holders and identify areas for improvement.
3. Implement standardized processes, tools, and metrics to measure service performance, promoting best practices and, in collaboration with functional leads, aiming for continuous enhancement of service delivery.
4. Drive the integration of innovative technologies and systems to streamline shared service operations, enhance automation, and improve service delivery efficiency.
5. Optimize resource allocation, balancing capacity and demand to meet organizational needs effectively while maintaining service quality.

Environmental Sustainability Unit

1. Manage IOM’s Environmental Sustainability Programme, which focuses on three key environmental management areas: energy, water and waste management.
2. Build on already available good practices and policies and strengthen internal governance related to environmental sustainability.

UN Business Operations Engagement Unit

1. Support and provide substantive inputs for IOM’s engagement in the UN Secretary General’s reform agenda conducted through the UN Business Innovation Group and the High-Level Committee on Management (HLCM), in particular, global shared services, business operations strategies, common back offices, common premises and mutual recognition.
2. Support the implementation of the above-mentioned initiatives throughout IOM worldwide.
3. Report on the efficiency gains from these initiatives.
4. Perform other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in in Business Administration or related fields from an accredited academic institution with fifteen years of relevant professional experience.

Experience

• A minimum of fifteen years of progressively responsible professional work experience in an international development context;
• Demonstrated experience in financial management, programme management and the delivery of global shared services in a humanitarian organization with a global footprint;
• Experience driving multiple teams towards achieving operational excellence and reaching common goals;
• Proven experience with implementation of change management in comparable organizationa lsettings; and,
• Experience managing a broad range of support teams.

Skills

• In-depth knowledge of the administrative and financial management regulations of IOM;
• Thorough understanding of the programmatic areas of the Organization and the administrative services which support the delivery of IOM’s mandate;
• Excellent communication and negotiation skills; and,• Personal commitment, efficiency and drive for results.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.