Director, Channel & Alliances (EMEA)

parcelLab, the leading Operations Experience platform, is growing internationally, and fast! We’re looking for the best talent from across the world to help us bring people and brands closer together.

We are looking for a full-time Director, Channel & Alliances to join our Partnerships Team with a focus on Europe.

In this exciting new role for parcelLab, you will help build our partner program in Europe. We are looking for a senior leader that can develop key strategic partnerships and also build a team of Partner Managers to support growth across Europe. This is a new role and team, and in 2022 will be equal parts recruiting and enabling new partners, as well as hiring and training new Partner Managers. You will report to our Global VP, Channel & Alliances and play a key role in the development of a new global parcelLab Partner Program.

With your previous experience in developing partnerships and alliances, you will quickly be able to identify and recruit relevant partners to join our partner ecosystem that will help grow our revenue streams and overall sales opportunities. You will onboard and support new partners, as well as managing existing partnerships to ensure ongoing success.

As a digital first company, we offer greater flexibility in working location. Therefore, you can work from our London or Munich offices, or remotely within the UK, Spain or Germany.

What you can expect:

• Achieve annual partner-sourced and partner-influenced bookings goals
• Recruit and lead a team of Partner Managers to support the European business
• Build and manage a wide range of partnership models (Networking, Referral, Co-Sell, Resellers, etc)
• Identify, recruit, and manage relevant partners in Europe including: System integrators, Agencies, Technology Partners, etc
• Manage relationships with pan-European and national carriers (DHL, DPD, Royal Mail, Hermes, …)
• Work collaboratively with sales, product marketing, and marketing teams to ensure our partners have the best possible support
• Onboarding and ongoing enablement of new partners
• Developing joint GTM plans with each partner

What you need to succeed:

• At least 10 years of work experience
• 5+ years in a similar channel and alliances role
• Experience in building and leading small teams
• A strong network in our relevant ecosystems (SAP, Salesforce, Adobe, etc)
• Excellent knowledge of the SaaS/MarTech landscape and the e-commerce/retail sectors
• Excellent management skills, including remotely
• Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives
• History of successfully developing and leading multiple strategic partnerships
• Must be comfortable with complexity, and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques
• A strong technological understanding and knowledge with an appetite and aptitude to learn more quickly
• Strong communication skills in English

Nice-to-have:

• Bachelors degree in technical discipline field, e.g. engineering, computer science; a masters degree is preferable
• Experience working in a high-growth/start-up environment
• Other foreign languages, e.g. German, French, Spanish and Italian

Perks & Benefits:

🧠 Plenty of room for your own ideas…space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 As a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll pay

🪴 Make use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants, or great tech accessories!), and all this alongside the latest MacBook or PC

🚀 Career development opportunities, including our Leadership Development Program and our Future Leaders Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform nilo.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 34 different nationalities; and with a five-star rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London, Paris and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

– Monitor over six million shipments per day

– Now actively managing operations experiences in 153 countries across the globe

– Send around thirteen million pro-active, personalized, event-driven emails

– Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD

– Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people very day.