Digital Solutions and Data Officer

Established in 1977, GOAL is an international humanitarian agency dedicated to alleviating the suffering of the poor and the vulnerable and is currently operating in 14 countries world-wide. GOAL delivers a wide range of humanitarian and development programmes, ranging from humanitarian relief in disaster situations to supporting the development of healthcare services and building sustainable livelihoods. Since its foundation, GOAL has allocated more than €910 million to programmes in over 60 countries.

GOAL has an annual budget of approximately €130 million and is supported by a range of donors including the Irish Government, UK Government, USAID, the European Union, individuals, trusts and foundations. Informed by its track record over the last 40 years, GOAL remains committed to responding to humanitarian crises and tackling extreme poverty around the world.

Job Purpose

The Logistics and Procurement Digital Solutions and Data Officer is responsible to support the design, development and roll out of digitised solutions and data analytics across the logistics and procurement services. ​They will ensure the full adoption of solutions and the increasing use of data to inform business decisions. A whole business approach must be adopted to ensure integration of systems and data with others across the global organisation.

Responsibilities ​

• Management of existing logistics and procurement service powerapps – allocating access, basic troubleshooting, user and technical manuals, user training and training materials, liaison with IT technical team for upgrades and user acceptance testing (UAT) for any developments​.
• Advise country teams on workflows for logistics and procurement digital solutions use in multiple bandwidth environments and different team structures.
• Develop and monitor quality control tools to ensure full use of digitised solutions​ across GOAL globally.
• Guide on logistics and procurement information management in line with GOAL policies on data protection and document management guidelines.​
• Develop and maintain powerbi reports collating supply chain data and presenting data for business decisions​.
• Develop process maps and recommendations to improve efficiency and effectiveness of logistics and procurement processes in delivering department and organisational strategy.
• Liaising with other department stakeholders on complementary process and process cross over points.​
• Participate in external forums and events on logistics and procurement technology solutions including input to sector wide improvements​.
• Ensure effective project and change management for all solution roll out and up-grades​.
• Provide rapid data analytics and solution adaption in event of emergency response needs.

All GOAL employees are expected to be flexible to the organisational needs and priorities and to work in a way that supports delivery of the organisational strategy.

Key Performance Objectives

• Logistics and Procurement digital solutions are fully operational.
• Provision of data analytics on all logistics and procurement KPIs.
• Logistics and Procurement data is available and connects to other system uses.
• Training and support materials available for all digital solutions.

Behaviours

• The ability to plan, organise and implement projects in a customer focussed manner.
• Be logical and organised with a strong administrative and analytical ability.
• Capable of being flexible and multi-tasking in busy situations.
• Effective communication skills and experience with cross-functional collaboration.

Requirements (Person Specification)

Essential

• 3 years relevant work experience in business operations services and solutions​.
• Experience in powerapps development​.
• Ability to develop reports in powerbi from multiple data sources​.
• Excellent communication skills – willing and able to interact with a wide range of stakeholders, listen to understand and communicate to enable others.​
• Good understanding of data analytics and presentation of data to different user groups​.
• Fluent in English.

Desirable

• Experience in conducting training online and in developing self-paced e-learning materials​.
• Arabic, French, or Spanish language skills​
• Experience with SAGE ​
• Experience with global ERP systems​
• CIPS or CILTS qualification