Digital Products – Change and Release Management Lead – Manager

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Products and Technology would provide you the opportunity to be part of an organization that is building a leading tech experience that solves big challenges for our firm and our clients. Our products and tech-driven solutions are how we move faster, cut through complexity and fuel growth. We start with the problem and solve it with experience and tech know-how. Our skilled technologists, data scientists, product managers and business strategists are passionate about using technology to accelerate change.

Our external facing team is responsible for moving products into the operations phase after being successfully built and released to clients. The Operations team provides white-glove support to our client’s clients and runs, operates and maintains the product with the highest level of standards.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

PwC Professional skills and responsibilities for this management level include but are not limited to

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm’s/client’s expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

Basic Qualifications

Job Requirements and Preferences:

Minimum Degree Required

Bachelor Degree

Additional Educational Requirements

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years Of Experience

6 year(s) working in an enterprise software organization. 3-5 years demonstrated real world experience with Release Management discipline and processes.

Required Knowledge And Skills

Demonstrates extensive abilities and/or a proven record of success in the following areas:

• Working with Agile teams and leveraging Agile tools in order to accomplish Release Management goals;
• Displaying problem solving and the ability to partner with Product Owners, Developers, SRE/Devops teams,, Release Engineers and other engineers across an organization;
• Mentoring and guiding teams around Release Management best practices;
• Exhibiting facilitation, organization and collaboration skills;
• Understanding of how releases are managed in a PaaS, SaaS and Cloud based solution;
• Working to partner with the DevOps tools team to build in controls/governance in to the pipeline;
• Implementing and evolving release management to support Continuous Delivery and Deployment modes;
• Acting as a team player with the ability to influence and negotiate;
• Managing risk and resolve issues that affect release scope, schedule, and quality;
• Leading and mentoring small teams of change and release managers to drive best practices and deliver results;
• Understanding of tools such as JIRA and Confluence for Release Management activities; and,
• Driving release process improvements and release automation.

Degree Preferred

Preferred Qualifications:

Master Degree

Preferred Knowledge/Skills

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

• Leading and managing onshore/offshore teams;
• Demonstrating exposure with automation efforts of several aspects of software development; for example: automate build process upon code check-in, automate deployment, and configuring artifacts repository (ie. experience setting up a continuous integration and continuous delivery (CI/CD) pipeline using tools like Jenkins or Bamboo);
• Working knowledge of implementing Blue-Green deployments to reduce downtime and risk; and,
• Demonstrating Project Management experience using Scrum or Kanban.

For positions in Colorado, visit the following link for information related to Colorado’s Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorymanager.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.