Digital Operations Assistant

Background Information – Job-specific:

This position is located in the Digital Services Section (DSS), Information Management Branch (IMB), United Nations Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. With its partners, OCHA contributes to principled and effective humanitarian response through coordination, advocacy, policy, information management and humanitarian financing tools and services.

With team members based in The Hague, New York, Nairobi, Bangkok and many others working remotely around the world, DSS develops and maintains tools, services and technology solutions to inform and enable rapid, effective and principled humanitarian response worldwide. Its portfolio of information services include ReliefWeb, ReliefWeb Response, and Humanitarian ID. This mission-critical work involves 24/7 operations and content oversight to ensure continuous development, management, quality, and availability of information via web, mobile or social channels to target audiences.

** While the duty station is listed as New York, USA, flexibility may be considered to allow the position to be home-based depending on the incumbent’s personal situation. In case the position becomes home-based, the work hours of the incumbent shall be Eastern-Standard Time (EST) time zone. The fee scale will be determined based on the actual physical location of the incumbent per UNOPS rules and regulations**

Functional Responsibilities:

• Under the direct supervision of the Sr. Programme Management Assistant, the Digital Operations Assistant will join the Operations team that facilitates the work of content, development and product teams within the Section. Provide digital and quality assurance support for all services and deliverables of the content management team, internal and external users;
• Assist in ingestion of content on assigned web properties in coordination with content contributors and editorial teams;
• Monitor and evaluate content management workflow, estimate and escalate risks to managers; make recommendations on productivity, performance and risk mitigations;
• Report technical issues via established ticketing system;
• Participate in planning, implementation and monitoring of digital updates and initiatives and manage relevant timelines;
• Assist the Operations Team in implementing, monitoring and maintaining standards, policies, workflows and guidelines related to efficient and effective management of digital operations; undertake maintenance of digital tools and resources;
• Analyze project requirements, identify suitable productivity and collaboration tools, support the configuration of solutions and their knowledge management within the team;
• Assist the Sr. Programme Management Assistant in documenting and monitoring relevant digital projects and making strategic recommendations to team members and managers on a regular basis; manage conflicts and escalate issues as appropriate;
• Perform other duties and related side projects within the Operations team, as required.

Education/Experience/Language requirements:

Education

• A High School diploma is required.
• A technical diploma in a relevant field may substitute 2 years of relevant experience.
• Bachelor’s degree or a master’s degree in information technology, information management, programme management, communications (Marketing, Arts, Media, etc), international affairs or a related field is preferred and may substitute for some of the required years of experience.

Work Experience

Required:

• A minimum of five (5) years of experience in the field of information technology, information management, programme management, communication, international development or a related field.
• Digital information literacy as well as knowledge of basic Internet standards and technologies (i.e. Microsoft Office 365 products).
• Experience using productivity and collaboration tools, automating processes with technology.

Desirable: (the following experience is optional; candidates who do not have it are welcome to apply):

• Experience analyzing and/or interpreting clients’ needs
• Experience with digital content products and services;
• Experience working on distributed teams;
• Experience with Agile project management methodologies, such as Kanban;
• Good knowledge of and hands-on expertise with Salesforce configuration;
• Good knowledge of and hands-on expertise with data analytics like Power BI;
• Good knowledge of Google Analytics or similar tools
• Familiarity with international affairs, including emergency response, disaster management, peacebuilding and peacekeeping, conflict resolution, human rights and IHL.

Other Requirements:

• Strong communication skills.
• Demonstrated ability to show initiative and work both independently and as part of a team.
• Attention to detail and excellent organizational skills.

Language

• Fluency English (read, write, speak) is required;
• Working knowledge of another UN language (French and/or Spanish) is an asset.

Contract type, level and duration:

Contract type: Individual Contractor Agreement (ICA)
Contract level: Local Individual Contractor Agreement (L-ICA 5)
Contract duration: 6 months with the possibility of extension, subject to the availability of funds.

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

This is not a position in UNOPS. UNOPS is solely providing operational support to its partner UNOCHA for this recruitment process. The selected candidate will be a personnel member of UNOCHA under its full responsibility and salaries and benefits will be decided by UNOCHA.

Competencies:

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations:

• Please note that the closing date is midnight Copenhagen time.
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• UNOPS embraces diversity and it is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, or disability.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter, UN Staff Regulations and Rules, UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.