Digital Marketing Internship

Supporter Engagement Section,

Division of External Relations (DER),

UNHCR Copenhagen

Title: Digital Marketing Intern

Vacancy No: CPH/VN/2022/030

Duty Station: Copenhagen, Denmark

Duration: Six months (possibility of 2 months extension)

Contract Type: Internship

Start Date: as soon as possible

Closing Date of Applications: 15 June 2022 Midnight CET

Organizational Context

UNHCR, the UN Refugee Agency, is offering Digital Marketing Internship within the Supporter Engagement Section in our Copenhagen Headquarters in Denmark.

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions of people.

The Position

This is a unique opportunity to gain experience in digital fundraising and marketing within the UN system as part of UNHCR’s Supporter Engagement Section. It will provide ample opportunity to learn about the organization, the current refugee crisis, digital communications, marketing and fundraising globally within an international humanitarian organization. The Supporter Engagement Section sits within the department of External Relations (DER) and serves departments within DER, PSP (Private Sector Partnerships) and the wider organization. This position will be responsible for assisting the Digital Marketing and Data 1 2 Analysis Team with email marketing programme, supporter care, paid media and digital analytics.

Duties and Responsibilities

• Assisting with the management of the donor mailbox: responding to a wide range of queries from international donors and supporters on a daily basis through Salesforce
• Support the creation of workflows for enquiry management across different platforms, including FAQ’s
• Assisting with the production of fundraising and engagement emails, email performance reporting and management of the email marketing platform Selligent
• Researching new digital ideas, best practice and the latest trends in customer service, user experience, e-mail marketing and SEO
• Assist with updating dashboards for reporting purposes
• Assist in auditing and testing donation pages for a better user experience
• Help on setting up, managing and optimizing paid search (Google Ads and Bing Ads), paid social (Facebook, Twitter, LinkedIn) and display accounts (DV360) according to in-house best practices
• Assist in developing social media strategies (creative testing, targeting strategies)
• Support in building creative assets using provided Photoshop templates
• Support offices with Google Analytics Property, View, and user access management
• Assist with data quality audits in Google Analytics and media buying tools
• Providing administrative support to the team, including providing support on events and workshops.

Perform other tasks as needed

Essential Minimum Qualifications and Professional Experience Required

We are looking for a self-motivated, hard-working individual with a keen interest in digital media and the latest digital trends.

Essential:

• Excellent communication and inter-personal skills
• Excellent written and verbal English skills
• Good administrative skills
• Experience with Microsoft Office (Word, Excel and PowerPoint)
• Applicants must be available to work full-time (40 hours) for 6 months

Desirable:

• Experience or familiarity with digital fundraising, marketing, digital communications and/or social media
• Copywriting skills
• Experience with CRM, e-mail marketing tools and Google Analytics would be an advantage
• Second language
• Background or interest in refugee issues and/or international relations

Eligibility

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Be a recent graduate (those persons who completed their studies within one year of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO.
• Have completed at least two years of undergraduate studies in a field relevant or of interest to work of the Organization.
• An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.

Location and Conditions

The successful candidate will be based with the team in the UN City in Copenhagen, Denmark. The internship is a six-month full-time role with 40 working hours per week, from 8.30am to 5pm Monday to Friday. The start date is to be determined in accordance with the measures adopted by the Danish government and the guidance of UNHCR regarding the COVID-19 situation.

Please note that the terms of the internship, as defined by UNHCR practice, include the payment of a Food and Local Transportation Allowance (FLTA). In case the intern is sponsored by another source during the internship this will be deducted from the FLTA.

Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.