Digital Marketing Intern

Hardship Level (not applicable for home-based)

H (no hardship)

Family Type (not applicable for home-based)

Family

Staff Member / Affiliate Type

Internship

Target Start Date

2024-04-15

Job Posting End Date

March 19, 2024

Terms of Reference

Title: Digital Marketing Intern
Location: Copenhagen, Denmark
Duration: 15/04/2024 to 14/10/2024 (with possibility of extension)

Organizational Context

This is a unique opportunity to gain experience in digital fundraising and marketing within the UN system as part of UNHCR’s Supporter Engagement Section. It will provide ample opportunity to learn about the organization, the current refugee crisis, digital communications, marketing and fundraising globally within an international humanitarian organization. The Supporter Engagement Section sits within the department of External Relations (DER) and serves departments within DER, PSP (Private Sector Partnerships) and the wider organization. This position will be responsible for assisting the Digital Marketing and Data Analysis Team with email marketing programme, supporter care, paid media and digital analytics.

Duties and responsibilities

We are looking for a self-motivated, hard-working individual with a keen interest in digital media and the latest digital trends.

• Assist with the management of the donor mailbox: responding to a wide range of queries from international donors and supporting other markets with their queries.
• Support the creation of workflows for enquiry management across different platforms, including FAQ’s
• Utilize Salesforce CRM to manage and update donor information, ensuring data accuracy and integrity
• Assist with the production of fundraising and engagement emails, email performance reporting and management of the email marketing platform Selligent
• Research new digital ideas, best practice and the latest trends in customer service, user experience, e-mail marketing and SEO
• Assist with updating dashboards for reporting purposes
• Assist in auditing and testing donation pages for a better user experience
• Help on setting up, managing and optimizing paid search (Google Ads and Bing Ads), paid social (Facebook, Twitter, LinkedIn) and display accounts (DV360) according to in-house best practices
• Assist in developing social media strategies (creative testing, targeting strategies)
• Support in building creative assets using provided Photoshop templates
• Support offices with Google Analytics Property, View, and user access management
• Assist with data quality audits in Google Analytics and media buying tools
• Provide administrative support to the team, including providing support on events and workshops.
• Perform other tasks as needed

Eligibility

In order to be considered for an internship, candidates must meet the following eligibility criteria:
• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO; and
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.

NOTE: An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.

Desirable qualifications and skills

• Excellent communication and inter-personal skills
• Excellent written and verbal English skills
• Good administrative skills
• Experience with Microsoft Office (Word, Excel and PowerPoint)
• Applicants must be available to work full-time (40 hours) for 6 months
• Experience or familiarity with digital fundraising, marketing, digital communications and/or social media
• Copywriting skills
• Experience with CRM, e-mail marketing tools and Google Analytics would be an advantage
• Second language
• Background or interest in refugee issues and/or international relations

Location and Conditions

The successful candidate will be based with the team in the UN City in Copenhagen, Denmark.

The internship is for six months, with the possibility of extension to eight months, and the expected start date is 15 April 2024. It is a full-time role with 40 working hours per week.

Shortlisted candidates might be required to sit for a written test. Only shortlisted candidates will be notified. No late applications will be accepted.

For non-EU candidates, D-visa needs to be obtained prior to traveling to Denmark which could takes up to 8 weeks. The office will provide assistance on visa-related issues.

Allowance: Interns who do not receive financial support from an outside party will receive an allowance to partially help to cover the cost of food, local transportation and living expenses.

Unless provided or paid by their sponsoring entities, UNHCR reimburses interns’ travel costs to/from the duty station.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing or training).

We welcome applications from candidates with a refugee or stateless background.

Standard Job Description

Required Languages

English

,

,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Work Experience

Other information

This position doesn’t require a functional clearance

Home-Based

No