Digital Customer Service Assistant // Johnson & Johnson

Caring for the world, one person at a time… inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 260 operating companies in more than 60 countries employing approximately 120,000 people.

DePuy Synthes Companies of Johnson & Johnson is the largest, most comprehensive orthopedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of technology, devices, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, cranio-maxillofacial, power tools and biomaterials. Our broad array of inspired, innovative and high-quality offerings, help advance the health and wellbeing of people around the world.

In this role, you will belong the Digital & Innovation Team of the Customer Service Switzerland and will ensure an excellent service for external as well as internal customers. You understand the customer as a partner and work on

the vision of Customer Service Excellence. Take the chance to drive our digital transformation!

Key responsibilities

• We set the focus mainly on our orders received on electronic data interchange (EDI) channels
• We trouble shoot orders on EDI channels by identifying source of errors
• Together, we support the implementation of digital projects in Customer Service
• Build believing relationships with our existing customers and help onboard them on digital order channels
• The collaboration in the digital transformation of internal as well as external entities is key to our team
• Collaborate exchange with internal entities (Commercial, Supply Chain and Data Analyst) to support a flawless end-to-end process
• General administrative activities

Who We Are Looking For

We expect a basic commercial training and a further education in the digital environment.

Required Experiences And Skills

• Ability to prioritize customer centric action and thinking to improve satisfaction
• Very good knowledge of Excel
• Initial experience in the digitization of processes to streamline the ongoing efforts of the team
• Careful work, flexibility, ability to work under pressure
• Proficiency in German and fluent in English

Additional Skills

• Knowledge of SAP is desirable
• Familiarity in healthcare is a plus
• Experience in data analysis is an advantage
• French and Italian are an asset

This job based in Zuchwil, Switzerland will initially be limited to 12 months. If you are interested in working for a global leading health care company in a challenging role, then send us your application in English today. Or give us a call if you have any questions!