Digital Coach (Live Chat) – INTERNAL

Providing great customer service comes in many forms from over the telephone to face to face. We’re adding another option for our customers to ensure it’s easy to reach us and to ensure their questions are dealt with promptly. This is a new area for our business and an exciting opportunity for someone who wants to be involved from day one. Sound like something you want to be a part of?

With over 20 years heritage we’re the UKs largest multi service provider and still growing. We supply almost 200k businesses with their gas, electricity, water, insurance, card payment terminals, mobile, broadband and telecoms services. We’ve won numerous awards over the years and this is because our colleagues and customers are at the heart of everything we do. With offices in Glasgow, Central Manchester, South Manchester, Leeds, Newcastle, Ipswich, and Nottingham and employing over 1000 people – we’re on a mission to be the one-stop essential services provider to small businesses, making customers lives easy and helping our people succeed.

At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. We’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.

What you’ll be doing

We’re looking to appoint a team coach who will support and develop our brand-new team of digital advisors, who will provide our customers with a great service aiming for a first call resolution – every time. You’ll be providing real time feedback, offering continuous development, and coaching to drive the team to success.

You’ll ideally be a team leader or coach in a fast-paced contact centre environment or have experience as a floorwalker, providing feedback and training to a team. Previous experience or knowledge within a digital environment or an understanding of utilities or telecoms is desirable but not essential. Finally, you’ll be a team player with a confident communication style and a passion for motivating others.

This is a perfect opportunity for an internal colleague looking to progress their career with Verastar and share their knowledge and experiences with others.

In return for your hard work, you’ll get

£22,250 per annum

Quarterly bonus (Up to 10% of your annual salary)

25 days holiday with the option to buy and sell more

Dress for your day policy, we want you to be comfortable

Discounts at 100s of high street and online stores

Award winning training and development programme

Free Life Assurance, Cycle to work and travel loans for people wanting a greener commute

Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance

The important extras

Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events

Hybrid working – option to work two days from home if you choose

Full time/Permanent contract of 37.5 hours per week

Monday to Friday shifts

No weekends and every bank holiday off

Our newly refurbished HQ is based in the heart of Sale Moor Village next to Sale Water Park. We’re only a stone’s throw away from the M60 and just a short 5-minute walk from the Airport Metro Link line and Sale Town Centre. We also have plenty of free on-site car parking as well as a bike locker if you choose to cycle in.

Apply today and kick start your career with us.