Mercy Corps
Location: Portland, OR, Washington D.C. or US Remote Position Status: Full-time, exempt Salary Level: 53K commensurate with experience
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
About MicroMentor
MicroMentor is the current market leader in delivering digital business mentoring at scale and has a proven impact on business survival and job creation. Today, MicroMentor is an inclusive, and accessible social platform that enables the world’s largest community of entrepreneurs and business mentors to create powerful connections, solve problems, and build businesses together.
To date, MicroMentor has built a community across geographies and cultures of over 230,000 entrepreneurs and more than 70,000 mentors globally, and has fostered more than 55,000 connections to support business growth around the globe.
MicroMentor is committed to reaching 1 million under-resourced entrepreneurs by 2025 with high-quality business mentoring to help mitigate the mid-term and long-term effects of the massive economic crisis they are facing through skills development, increased access to resources, business survival, and job retention and creation.
Driving this growth is the MicroMentor global team, which has quadrupled in size over the past 5 years, from just 6 staff in 2018 to more than 45 team members projected for FY23. The organization’s expense budget is projected to nearly double between 2022 and 2023 fiscal years, from $2.2 million to $4 million.
MicroMentor’s business model functions as part nonprofit and part social-enterprise, with roughly 30% of revenue coming from grants, and the remaining 70% from fee-for-service products and programs. In 2022 MicroMentor hired its first dedicated Development Manager, which brought strategic partnership management and revenue generation under one role, and highlighted MicroMentor’s investment in its long-term fiscal sustainability.
The Development Officer will be the second dedicated member of the Revenue team, and works directly with the Development Manager and the Executive Director, and cross functionally with all other MicroMentor teams to ensure MicroMentor meets its revenue goals.
The Position
The Development Officer (DO) supports strategic revenue generation alongside the Executive Director and Development Manager, and contributes to meeting key revenue deliverables for raising the agency’s $4 million goal in FY23. The DO will be responsible for owning relationships with two donor/partners in the tier 3 category ($75k and under), and closing the equivalent of $75k in revenue, with a focus on unrestricted grant revenue. They will take ownership of revenue processes with support from the Revenue and Finance team, such as drafting initial proposals, tracking and vetting earned-income leads, managing revenue data entry and reporting in Salesforce, and scheduling and planning for MicroMentor’s Conference calendar and revenue-related travel.
Essential Responsibilities
REVENUE GENERATION & SUPPORT
- Grant Writing and Proposal Development:
- Lead coordination for proposals (unless designated otherwise). Throughout the proposal process, monitor the timeline, status of proposal and communicate to the relevant parties as appropriate.
- Provide input to proposals, ensuring alignment with donor priorities and requirements. In addition, review drafts for coherence, provide copy-editing and rewrites as necessary, and manage submission to the donor.
- Provide research, data support and information gathering for proposal development
- Lead the internal coordination of grant and client reporting.
- Coordinate with Innovations and Insights team to pull internal reports and data for proposal development
- Lead timeline, coordination, stewardship and compliance of donor and client contracts and agreements.
- Revenue Data and Tracking:
- Lead the coordination and screening of incoming leads via the MicroMentor Partnerships email account
- Lead the Go/No Go Approval process for new opportunities with the appropriate Mercy Corps liaisons
- Own data entry and tracking processes for grants and sales process within Salesforce and Asana
- Ensure revenue related data entry is accurate and consistent
- Manage monthly revenue reporting and tracking against quarterly Key Results
- Record and distribute notes and action items for revenue-related meetings.
- Portfolio and Relationship Management
- Own relationships with up to two donor/partners in the tier 3 category ($75k and under)
- Accountable for raising up to $100k in revenue through unrestricted or strategically restricted grants, with the support of the revenue team.
- Work with Development Manager and Communications team to coordinate and implement material and themes for the quarterly newsletter to external partners and the annual impact report
- Work cross-functionally with the Marketing and Communications team to coordinate and streamline email lists as they relate to revenue communications
- Conference Circuit Coordination
- Own the MicroMentor conference circuit planning and management processes.
- Track registration and speaker submission dates
- Own coordination of panel and speaker participants and materials as they relate to revenue or revenue team member participation.
Supervisory Responsibility
None
Accountability – Reports Directly To:
Development Manager
Works Directly With:
Development Manager, Executive Director, Finance Director, Programs & Innovations Team
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- 2+ years experience in a fundraising and/or sales setting
- 2+ years experience using Salesforce or other CRM to track fundraising efforts and/or revenue generation
- Experience with proposal development including support and writing with various donors, including private foundations, corporations or the US Government.
- Excellent time management, organizational and administrative skills
- Strong oral and written communications skills
- Grant writing and proposal development experience required
- Experience with B2B sales and lead generation preferred
- Proven ability to manage projects with competing priorities
- Excellent problem solving and interpersonal skills
- Ability to work in teams to develop processes for successful project management
- Understanding of international development and/or social enterprises preferred
Success Factors
The successful Development Officer is energized by the nuances of complex revenue systems and gets excited about closing deals and organizing processes! They enjoy creating processes for data management, tracking progress toward goals and gathering data to support proposal development and grant reporting. They take up writing projects with alacrity, are comfortable with uncertainty and skillfully interact with cross-functional teams to complete tasks required to move projects forward. A successful DO responds effectively to quick turn-around times and changing priorities in a fast-paced environment.
Living Conditions / Environmental Conditions
The position based in Portland, OR or US-based remote. If the candidate is remote, they must have at least 5 working hours per day overlapping with Pacific Standard work-day time zones.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.