Deputy Program Manager

General Description of the Programme:

GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

GOAL has two projects (ECHO funded LINK and PRM funded GREEN) in Turkey, LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labor. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. On the other hand, Green program aims to improve socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services.

Position Summary

Based in Gaziantep and working under the supervision of the Protection and Inclusion Coordinator (PICO), DPM will be responsible to support the PICO in development of the programme approach, tools, planning, implementation and in guiding the Link program teams to ensure technical quality, effective and efficient programme delivery. DPM will line-manage Link program staff based in Gaziantep.

General Functions of the role

• Work co-operatively with other agencies and stakeholders in respective Link program locations particularly with statutory service providers.
• Contribute to local forums and coordination mechanisms, as agreed upon with the line manager, to develop and nurture fruitful local partnerships.
• Be up-to-date on his/her knowledge of local service provisions for appropriate referrals and lead on collating provincial information regarding service gaps and policy changes, etc. to inform Link activities and service development.
• Lead on developing and sustaining functioning referral pathways with relevant provincial stakeholders and services e. with I/NGOs, PDs of MoFLSS, municipality social services and PDMMs for the most vulnerable cases with critical needs for ID verification/transfer and registration, etc.
• Ensure adherence to internationally recognized protection principles, standards and relevant international and local regulations.
• Ensure adherence with GOAL’s code of conducts and other internal policies i.e. on confidentiality, safeguarding, equality, diversity and inclusion including the GOAL’s commitments to the protection from sexual exploitation and abuse (PSEA).
• Work with staff and colleagues in harmony to achieve Link service plans, objectives/targets.
• Ensure full compliance with the GOAL’s health and safety policy and all locally agreed safe methods of work.

Key Responsibilities and Duties

• Supervise assigned team members and manage their performance i.e. Link IPA team leader (and IPA workers), Link outreach workers, psychologist, statutory services officer and other social support centres (SSCs) based Link staff.
• Oversee the development, management and implementation of all IPA, Link’s SSC based and outreach activities including development and execution of work plans and conducting regular team meetings with staff to ensure project is implemented in line with agreed work plans.
• Ensure activities are conducted in accordance with GOALs program SOPs/guidelines and support with development and revisions program SOPs/guidelines.
• Ensure quality of the Link program through compliance and adherence to GOAL, donor and national policies, procedures and guidelines including internationally recognized standards.
• Ensure activities implemented in line with the approved project proposal and budget, communicating issues/problems in advance to the Protection and Inclusion Coordinator (PICO) and preparing course corrections where needed.

• Support the PICO to ensure that risks are appropriately managed, including financial, programmatic, staff safety/security and reputational risks.

• Ensure appropriate information flow within the team and with the line management, facilitate and submit regular progress reports in line with agreed timeframes to the PICO with inputs from other team members.

• Ensure all filed level Link activities and IPA case information is thoroughly documented, updated and filed with due consideration of confidentiality and data protection principles.

• Ensure the database is on time and with quality and that progresses is updated in the database.

• Work closely with MEAL colleagues to ensure that appropriate monitoring activities are undertaken to a high standard to capture lesson learned and best practices.

• Work with the GOAL Logistics, finance, admin and procurement teams to ensure appropriate and timely inputs of goods, equipment, supplies and utilities, etc.

• Establish and maintain professional relationships and communication lines with relevant local authorities and representatives, non-government organizations, managing communications, organizing and facilitating meetings at field level as needed;

• Coordinate and support visits of representatives from government, donors, GOAL and another I/NGOs.

• Assist the PICO with scoping of potential new areas for engagement through analysis of secondary data, stakeholder analysis and field assessments.

• Coordinate with and support the PICO with capacity development of staff including identifying capacity needs and offering input for training programs.

• Participate and support with GOAL Turkey Program Strategy development/revisions by feeding in input from field.

• Undertake travels to other Link locations and GOAL offices as needed.

• Any other duties related to the nature of the job as requested by the supervisor.

Requirements (essential)

• Turkish Citizenship
• University degree in a related field e.g. social work, social sciences and public administration, etc.
• At least 2 to 3 years’ work experience in I/NGO or voluntary sector preferably experience managing programs or centres/facilities for refugee populations.
• At least one-year experiences leasing with governmental departments, local authorities and statutory social services.
• Demonstrated experience of active participation in humanitarian coordination mechanisms.
• Strong communication skills, both verbal and written, in English and Turkish. Arabic is a strong advantage.
• Demonstrated experience of working in protection programs i.e. in refugee social work, case management and psychosocial support for vulnerable women, men, boys and girls.
• Demonstrated experience of organizing and managing community events and services across a range of technical sectors, protection outreach and awareness raising activities.
• Experience of working in a diverse, multi-cultural environment.
• Experience in Southeast Turkey and/or with semi-nomadic groups is an asset.
• Demonstrated experience in managing or coordinating and supervising of a team is a must.
• Strong organizational skills.
• Proven communication, interpersonal, representation, negotiation, promotion and diplomacy skills.
• Working knowledge and practices with Word, Excel, Outlook, etc. required.

General terms and conditions

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.