Mercy Corps
About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps’ Ukraine crisis response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland, Romania and Moldova, or trapped behind frontlines. We aim to reach 500,000 vulnerable people with multi-purpose cash assistance, in-kind humanitarian support, and protection services across four countries. Almost all of our impact will be delivered in partnership: with Ukrainian, Polish, Romanian and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine. Mercy Corps is responding to the Ukraine crisis with large-scale consortium programming with a focus on Multi-Purpose Cash Assistance (MPCA). The Consortium is a partnership between three international humanitarian aid agencies to model and deliver innovative, effective cash and other humanitarian assistance programs to support people affected by the Ukraine crisis within Ukraine.
General Position Summary
Mercy Corps requires a strong Deputy Director of Programs (DDP), who ensures the efficient and effective implementation of Mercy Corps activities under the Ukraine Cash Consortium (UCC). Functionally the DDP leads and manages all aspects of Mercy Corps’ specific implementation components under UCC. The DDP will work closely with the Consortium Director and the Director of Programs to provide overall leadership, management and strategic vision to the implementation of a multi-million-dollar program. S/he oversees Program Managers and coordinates inputs from shared and direct technical advisors. The DDP leads Mercy Corps work planning, coordination across program elements, drive communication between program staff and MEL, serves as the Mercy Corps point of contact for local civil society organizations, and ensures Mercy Corps Minimum Standards are met. S/he will represent Mercy Corps in applicable consortium working groups. S/he is a strong team leader, able to develop and mentor team members and is an effective communicator, able to work with internal and external stakeholders to achieve common objectives.
Essential Job Responsibilities
Strategy & Vision
- Set direction by prioritizing and organizing actions & resources to achieve objectives
- Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
- Implement Mercy Corps strategic vision and provide operational leadership to the implementation of Mercy Corps activities under the Ukraine Cash Consortium.
- Provide structure to the existing activities and response mechanisms to reinforce program quality and maintain response speed.
Program Management
- Lead the program teams in implementation of Mercy Corps-implemented activities within the Ukraine Cash Consortium, ensuring that these are harmonized where feasible with the activities of other consortium partners
- Develop program implementation strategies, including partnership frameworks, participant targeting and distribution process
- Oversee program startup and ongoing program management and administration of teams across various field locations, including the development of detailed implementation plans/
- Integrate the use of community approaches in the design, implementation, and maintenance.
- Ensure program implementation is responsive to communities and partners, and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
- Ensure beneficiaries are effectively targeted according to established vulnerability criteria, and that feedback mechanisms are in place.
- Fulfill Mercy Corps’ Program Management Minimum Standards based on organization standards.
- Manage the overall program work plan for Mercy Corps components of UCC, ensuring that program implementation is on time, scope, and budget, using effective M&E systems to reach desired impacts.
- Oversee the production of written reports on program activities, capturing the impacts of activities.
- Ensure all interventions adhere to Mercy Corps’ Code of Conduct; Gender, Diversity and Inclusion guiding documents; Core Humanitarian Principles and Do No Harm.
Team Management
- Hire, orient and supervise new team members as necessary.
- Ensure team members improve performance & reach objectives.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence, and cultivate resilience and well-being under challenging situations.
- Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.
- Supervise and manage Program Managers to ensure day-to-day activities are implemented in a coordinated way according to workplan and budget.
Finance & Compliance Management
- Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
- Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
- Build and/or maintain operational systems that ensure proper administrative support for programs.
- Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
Influence & Representation
- Identify, build, and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments, and other stakeholders.
- Demonstrate flexibility, resilience, and ability to maintain positive relationships and composure.
- Maintain high ethical standards and treat people with respect and dignity.
- Participate in relevant consortium coordination- and working groups and represent Mercy Corps.
Security
- Ensure compliance with security procedures and policies as determined by country leadership.
- Contribute to creating a secure environment for team members.
Supervisory Responsibility
Area-specific Program Managers, thematic Deputy Program Managers, and Technical Leads for Mercy Corps’ components of UCC implementation
Accountability
Reports Directly To: Director of Programs
Works Directly With: Consortium Director, Consortium staff, Finance & Compliance Director, Operations Director, counterparts in Partner organizations
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
- At least 5 years of humanitarian and development program management experience, of which at least 3 years in a senior management role, preferably in insecure settings.
- BA/S or equivalent experience in international development, management, humanitarian response or other relevant field; MA/S preferred.
- Strong technical expertise on cash (CTP) and non-food items (NFI) programming is required. The incumbent is expected to:
-Understand theoretical and applied knowledge about CTP
-Can develop SOPs in line with Mercy Corps’ Minimum Standards (on CTP and Goods Distribution)
-Can identify and initiate setup of payment mechanisms
- Previous experience working in consortium set-up is preferred.
- Combination of direct and remote management experience preferred.
- Demonstrated ability to build and maintain relationships with host governments, donors, other donor- funded projects and stakeholders, local organizations, and partners.
- Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).
- Knowledge of Sphere standards and other training in humanitarian response preferred.
- Excellent oral and written English skills required; proficiency in Russian or Ukrainian is desirable.
Functional competencies
- Possess project management skills and applies PM@MC minimum standards for all phases of the project cycle
- Can oversee and implement participatory assessment processes
- Can oversee program budgets, project cash flow and expenditures
- Understands donor regulations and compliance (BHA, ECHO, etc.)
- Effectively manages teams/people and applies relevant Mercy Corps’ procedures and approaches
- Supports team members through capacity building
- Possesses basic understanding of procurement and logistics
- Can ensure feedback from crisis-affected people and other stakeholders is incorporated in program design, implementation and learning
Leadership competencies
- Recognizes opportunities for innovative action and create an environment where alternative viewpoints are welcomed
- Drives impact by building high performing teams
- Broadens influence by role modelling and leveraging networks
Success Factors
The successful Deputy Director of Programs will combine exceptional management skills and experience in running CTP programs. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. S/he will also have proven experience with cross-cultural teams and capacity building. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, and thrive in an evolving and changing environment while taking care of self and others.
Living Conditions / Environmental Conditions
The position is based in Lviv, Ukraine. Accommodations are being defined and access to services – medical, electricity, water, etc. is in place but may change depending on the situation. This position requires travel to field locations inside Ukraine, as security permits. Given the emergency context, this position requires exceptional work schedules, including evenings and weekends. This role will be eligible for R&R.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to theInteragency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere toMercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.