Nicolet National Bank
Before proceeding with the application process, please review the Fair Credit Reporting Act attachment at the bottom of the page.
JOB SUMMARY
This position is responsible for providing primary operational support to retail banking customers and bank personnel.
KEY JOB RESPONSIBILITIES
The following are essential job responsibilities:
1. Provide operational support to bank staff and retail banking customers as related to core and ancillary processing systems. This support includes data entry and research, as well as creative problem solving for retail deposit accounts including: Overdraft Protection Program, IRAs, & HSAs.
2. Efficiently and accurately process cashletter, exception items, and lockbox transactions in accordance with bank policies and procedures.
3. Review account documents for completeness and compliance with bank policies and regulatory requirements. Ability to identify fraudulent items during daily review, and take appropriate follow up actions.
4. Provide necessary reporting to bank management and ensure accurate information is reported to government agencies for tax reporting purposes.
5. Utilize multiple systems concurrently. Understand communication and process flows to utilize programs in the most efficient manner.
6. Review daily reports and general ledger account reconciliations. Make correction/ adjustment entries as appropriate.
7. Assist with production/delivery of retail customer statements and notices.
8. Identify and suggest process improvements for all daily tasks and department functions. Serve as backup for ePayments Assistants, as necessary.
The following job responsibilities may be reassigned:
- Other related duties as assigned or requested.
KEY JOB BEHAVIORS
Knowledge/Skills/Abilities:
- PC, phone system, general office equipment
- Ability to maintain strict confidentiality
- Solid judgment and decision-making skills
Communication:
Effective verbal and written communication skills and strong interpersonal skills, specifically, the ability to effectively write a variety of correspondence and reports and to explain complex policies and procedures. Ability to determine most efficient and appropriate communication channel to use.
Representation:
Ability to represent the bank in a professional and positive manner.
Compliance:
Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.
Attendance:
Ability to maintain regular and reliable attendance.
Diversity Mindset:
Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to the bank’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
Education Required/ Preferred:
High School diploma or equivalent
Experience Required/ Preferred:
1 year related clerical and/or accounting experience. 2 years banking systems experience preferred.
PHYSICAL DEMANDS
In compliance with the ADA, performance of this job requires certain physical demands. These demands are as follows but not limited to the ability to sit, stand and walk often throughout the day, constantly be able to operate with their hands and arms, occasionally ascend/descend flights of stairs, position themselves frequently throughout the day, communicate with other employees, able to examine their work and regularly lift and/or move up to 10 pounds while occasionally lift and/or move up to 25 pounds. These physical demands must be met by an employee to be successful and perform at full potential but reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
To apply for this job please visit workforcenow.adp.com.