At Pallon, a spin-off from ETH Zurich, we’re creating AI that automatically detects defects in sewer inspection videos and advises cities on when & how to fix them. By providing more precise, objective data, we aim to fix wastewater leaks, reduce CO2 emissions, and prevent urban flooding. Our mission is to make cities more sustainable and resilient.

We are looking for a proactive and experienced Daily Operations and Delivery Manager to join our fast-growing team. You will be responsible for ensuring that our operations and delivery processes run smoothly and efficiently, and that our teams are productive and motivated. You will assess our processes and suggest improvements to help us scale and achieve our goals. You will also work closely with other team members to ensure that our projects and programs are delivered to a high standard and on-time.

💪🏻 Your role

We’re a fast growing company and the problems you will face are often challenging and diverse. Some of the tasks you’ll be working on are:

• Oversee the day-to-day operations and delivery processes of the company and ensure that everything runs smoothly and efficiently
• Align all activities towards our north stars: High-quality and on-time deliveries at high volume
• Coordinate, motivate and promote fairness within our delivery teams
• Monitor key performance metrics and provide regular updates to the leadership team
• Identify areas of improvement, discuss and help to implement solutions to increase efficiency and productivity
• Foster a culture of continuous improvement and growth mindset
• Ensure that all teams are aligned and working towards the same goals

🎯 Requirements

• Proven experience as Head of Operations, Team/Project Lead or similar role
• Familiarity with at least one key business function, such as supply chain, IT, performance management, change management, customer support, or a related area
• Strong organisational, teamwork, and leadership skills
• High ownership and a proactive, results-oriented working style
• Proven ability to make decisions under uncertainty, especially with limited and/or noisy data
• An analytical mindset with strong problem-solving skills
• Experience with project management methodologies and tools
• Strong data analytics skills and data-driven decision making
• Growth mindset and passion for learning
• Ability to work in a fast-paced, unstructured and dynamic environment

The following are not required for you to apply, however they do add extra value:

• Experience managing remote teams is a plus

😎 Benefits & Company Culture

As a part of Pallon, you will:

• Contribute to a positive impact on society and environment
• Work in a stimulating and fast paced environment
• Be part of a motivated, smart, fun and supportive team
• Own a part of Pallon and have a part in our success with our Employee Stock Option Plan (ESOP)
• Work for the Underworld, not the Devil: exploring sewers virtually and in real life during our Pallon offsites

Inclusion statement

At Pallon, we highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.