Delegate, Community Engagement and Accountability

International Federation of Red Cross and Red Crescent Societies - IFRC

Job Purpose

Delegate, Community Engagement and Accountability

The CEA Delegate will support the Bangladesh Red Crescent Society (BDRCS) and IFRC operations teams to enhance the impact, reach and efficiency of emergency response operations through the integration of CEA activities and approaches into the Population Movement Operation (PMO) to ensure accountability to affected population. This includes communication with communities, participation and feedback systems, behaviour and social change communication, and evidence-based advocacy.

Job Duties And Responsibilities

Technical support to the operation

  • Support assessments to be transparent, participatory and accountable, capturing people’s information needs and trusted and preferred communication channels
  • Support community participation in operational planning, design and implementation
  • Strengthen and/or help set up feedback mechanisms, including processes to make sure feedback is analysed and acted upon by operational teams
  • Manage and evaluate existing communications systems for sharing life-saving, useful and actionable information with affected people about Red Cross and Red Crescent services, from selection criteria to health advice, as part of information-as-aid activities
  • Support teams of PGI, health, water and sanitation, shelter and disaster risk reduction, to increase their reach and impact by helping them set up methods to gain a deeper understanding of community perceptions, beliefs, culture and values and to implement innovative behaviour and social change communication activities.
  • Ensure CEA activities and approaches are included in operational plans and budgets and support the operation to achieve its aims.
  • Find ways to involve affected people in assessing the impact of the operational response.
  • Ensure women, children, the elderly, people with disabilities and other vulnerable groups have equal access to information channels and feedback mechanisms particular to their needs, and taking into account any specific protection issues.

Job Duties And Responsibilities (continued)

Capacity building

  • Provide targeted CEA training and mentoring support to National Society and IFRC staff and volunteers, working closely at all times with BDRCS CEA Officer
  • Ensure the adoption and adaptation of Red Cross and Red Crescent Movement tools, methodologies and activities, as defined in the CEA guide and toolkit.
  • Build the capacity of the National Society to integrate CEA into their ways of working and support the development of an exit strategy to map out which CEA activities and approaches will be sustained after the end of the operation.

Coordination, representation and reporting

  • Work closely with the IFRC regional office to ensure there is consistency and sustainability between CEA in emergencies and CEA in long term programming within the region.
  • Coordinate CEA activities and reporting with partner national societies working as part of the PMO
  • Coordinate activities with other actors’ CEA activities – including UN agencies, site management support agencies, and Government of Bangladesh
  • Identify opportunities for partnership with external organisations, including the use of technology and innovative approaches to enhance CEA
  • Ensure CEA data is included in existing Information Management systems and platforms so it can be used to inform decision-making processes at strategic and operational levels.
  • Support evidence-based learning by assessing and monitoring levels of community engagement through research, impact surveys, perception studies and case studies.
  • Support the positioning and visibility of Red Cross and Red Crescent CEA achievements and share data with the wider humanitarian network to inform and influence the overall response.

Education

University degree (in Communication or Social/Behavioural Sciences i.e. Sociology, Anthropology, Psychology or Health Education) or relevant experience is required.

Experience

Required

Five years’ experience working in community engagement and accountability, communication for development or social mobilisation in developing countries for a humanitarian or development organisation. Experience in PGI role is an advantage.

Experience of working as part of a team responding to complex humanitarian emergencies.

Experience setting up and managing tools for communicating with communities. For example, radio programmes, TV shows, SMS systems, community committees, social mobilisation or mobile cinemas and community dramas etc.

Experience setting up and managing accountability to communities systems. For example, feedback and complaints mechanisms, rumour tracking systems, or participatory planning processes.

Experience of coaching, training and developing National Society staff and volunteers in order to build long-term capacity and create ownership.

Experience of designing and implementing assessments, community consultations, research and/or focus groups discussions.

Preferred

Proven experience in planning targeted and appropriate behaviour change communication strategies.

Experience working with Red Cross/Red Crescent National Societies.

Knowledge, Skills and Language

Required

Good planning skills, with the ability to identify areas for improvements in operations through the integration of CEA approaches and activities.

Team player, with the ability to coordinate and engage others and build good working relationships with internal and external partners.

Highly motivated proactive self-starter, able to set and achieve goals using own initiative.

Strong written, presentation, facilitation and training skills.

Ability to multi-task and work under stressful conditions to meet deadlines.

Willing to travel extensively to support field operations.

Excellent interpersonal, communication and networking skills.

Preferred

Good knowledge of Red Cross Red Crescent disaster management cycle, including planning and response processes and procedures.

Good knowledge of gender and diversity issues in emergency response operations.

Languages

Required

Fluently spoken and written English

Preferred

Good command of another IFRC official language ((French, Spanish or Arabic)

Competencies and Values

Professionalism

Communications

Collaboration and teamwork

National Society and customer relations

Building alliances

Accountability

Creativity and innovation

Comments

Contingent upon funding. Duty Station is Limited Family Duty station, partner only.

Message For Applicants

In order for us to assure a proper comparative evaluation of your application for this vacancy and to enable us to consider your profile against other similar current and future vacancies, we ask that applicants submit their applications together with a letter of motivation no later than [17.03.2022].

Important Note

  • Please note that the selected candidate will be hired through email or Whats-app.
  • The incumbent is responsible to abide by Federation policies, procedures, plans and the applicable laws
  • The closing date is midnight Geneva time zone. Applications received after the closing date will not be considered;
  • Only those candidates shortlisted for interviews will be notified.

To apply for this job please visit www.ifrc.org.


Job Notifications
Subscribe to receive notifications for the latest job vacancies.