Debt Recovery Assistant

Location: Worcester

Job Sector: Maybeck Debt Recovery

Hours: Monday – Friday (35 hours per week) potential to work from home for 2/3 days a week

As a Debt Recovery Assistant, you will contribute to our vision of being the UKs favourite property manager by:

• Being responsible for taking action against leaseholders owing Service Charge and/or Ground Rent arrears on the entire portfolio managed by FirstPort (or any external contracts which may be secured for debt recovery) after the Credit Control team have completed the arrears process.
• Aiding the process of recovering outstanding arrears from referral to recovery stage or up to the stage where legal proceedings are required.

Main Responsibilities

• Ensure that the Leaseholders/Freeholders accounts referred to them for debt recovery action are managed effectively.
• To ensure the financial (and other) data maintained in the property management system is both accurate and up to date and the department runs in accordance with company policies and within the required legal guidelines.
• Assisting in debt collection and ensuring that service charge and ground rent arrears are collected in a timely manner in accordance with both company and legal policies.
• Checking of referred accounts to ensure the same have followed the Credit Control process correctly
• Carrying out Land Registry searches and cross-referencing data
• Checking Lease/TP1 documents for interest rates and calculating late payment interest on arrears
• Sending of Letters Before Action / Claim Warning Letters
• Corresponding with Leaseholders via letter, telephone and/or email
• Agreeing payment plans and monitoring the same
• Monitor and manage incoming payments
• Take credit/debit card payments over the telephone
• Correspond with mortgage companies both before and after proceedings are issued
• Accurate scanning and filing of letters/court documents

Skills And Experience

• Strong customer focus
• Good team player
• Excellent communication skills both written and verbal
• Numerate
• Computer literacy (particularly Excel) is essential
• Accurate with strong attention to detail
• Previous experience in an accounting or property management-based environment would be an advantage
• Use of initiative in problem solving
• Flexible approach
• Positive attitude
• Ability to multitask

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.