DDM/TM Enablement & Digitalization Manager

DDM/TM Enablement & Digitalization Manager

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Your future team
AIG’s Digital & Direct Marketing (DDM) continues its double-digit growth with Long Duration A&H (accident & health) products since launch in 2016 and now represents over 70% of our portfolio.  Working with DDM Marketers and TM Managers, Enablement & Digitalization Manager would work in supporting the design of more efficient campaigns based on outcomes of the various actions & initiatives, with the ultimate focus on optimizing and maximizing our campaigns to the extent possible.

Your contribution at AIG
As an Enablement & Digitalization Manager, you are respected for your ability to bring innovative enhancements to our Digital Platforms including our homepage and TM systems to optimize our operating model and campaigns away from traditional business models to more innovate and technology / Digital driven models & campaigns.  You are expected to think out-of-the-box and to focus on key initiatives that can help to improve our DDM/TM operating environment, with joint accountability in improving our core KPIs including contact & response rate.

About the role:
Key Responsibilities

• AIG Korea Digital Platform management
• Application of digital enablement to DDM & TM marketing channels
• Lead digitalization projects in various business functions
• Analysis and improve DDM & TM business process with digital enablement
• Continuous market research and communication with IT to keep up-to-date technology and latest digital trends in Digital Platforms
• Response to regulatory institutes (FSS, KNIA, etc.) for mandatory digital requirements
• Manage & prioritize IT BAU requirements among stakeholders
• Provide digital support for digital partnership business

What we’re looking for:
Key Capabilities:

• Apply digital enablement to existing campaigns and operations to improve key KPIs
• Digital UI/UX enhancements to lead industry digital trend
• Ability to work across key relevant functions, including tele-marketing call centers, DDM marketers, products, and underwriting to identify business process improvements and marketing ideas
• Ability to proactively identify improvement areas in existing business models
• Strong communication skills with internal & external business stakeholders & related departments

Key Experience:

• University graduate with experience in digital business (insurance experience preferred)
• Experience in business process improvement
• Project management skills
• Exposure in new business development, UI/UX enhancement, market research and IT publishing

We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives
A look at our Benefits

We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our “Giving Back” program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues’ development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected].   Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

SM – Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Korea Inc. (South Korea)