Datacenter Operations Director

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Director.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

As the Datacenter Operations Director, you will drive the delivery of world-class support services. You will interact and maintain relationships with various authorities and partners across all sectors of the datacenter industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

As a Datacenter Operations Director your success will be measured by:

• Learn, live, and coach the One Microsoft culture and values to manage and develop full time employees across datacenters while driving enthusiasm, engagement, and transparency.
• Management of IT and Critical Environment (CE) support for all service lines to ensure the on-time and defect-free delivery of customer capacity at or above SLA performance commitments, while remaining focused on empowering a culture of safety, security, and compliance in datacenter operations.
• Collaborating with global and regional management teams to drive long-term creative and relevant process improvement across operational methods and tools.
• Active participation in campus-wide incident response, management, and resolution relating to major incidents that impact Microsoft cloud services.
• Planning and execution of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth.
• Financial management of campus portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend.
• Management of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams.

Qualifications

Microsoft reviews all applications that meet the below Qualifications:

For this role, you are welcome to apply if you meet the following Required Qualifications:

• High School Diploma or equivalent AND 10+ years’ experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
• 5+ years’ experience leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms.

While not required, we also look for the following Preferred Qualifications:

• BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.
• Demonstrated ability to collaborate, present, and negotiate across various levels and functions, including executive company leaders, engineers, suppliers, partners, and external customers.
• Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).
• Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.).
• Firm comprehension of financial management, budgeting, and forecasting. Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, etc.).
• Project or program management experience and certification(s) (e.g. PMI, etc.). Experience with process improvement principles such as Six Sigma or Kaizen.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.