Data Onboarding Specialist

CanadaHelps is looking for a data-focused Data Onboarding Specialist (DOS) with a passion for technology-driven social change to join our team.

This is an exciting opportunity to join one of Canada’s first, and North America’s most successful, social enterprises. We are a growing, dedicated team of entrepreneurial-minded peers who have a passion for helping charities succeed online. We democratize access to technology by providing best-in-class, easy-to-use online fundraising software and training to more than 25,000 registered charities across Canada (and the number of charities is rapidly growing). We are the market leader and over the past 20 years we’ve helped over 3 million Canadians donate over $2B to Canadian charities.

You and the team will help charities and donors achieve their goals with our fundraising solutions and Donor Management System (DMS). The DOS will help our Customer Success data team to migrate data and educate a portfolio of charities.

Reporting to the Director, Customer Success, the DOS will help with the data migration process for our new charities, with a goal to scale our software services. You will not be simply migrating the data from our charities from point A to B — you will need to have a deep understanding of these charities’ needs and wants to ensure that they are achieving their goals when using our solutions.

Key Duties & Responsibilities:

• Analyze donor data, mapping the data between various source systems and ensuring the accurate importing of data into the DMS.
• Execute data migrations and data quality efforts focused on the completeness, standardization, and deduplication to deliver accurate and complete data into the DMS.
• Ensure that proper documentation is captured, maintained, understood by and available to business and/or IT partners.
• Escalate critical technical issues and potential problems to the Product Management team in a timely manner.
• Create and maintain self-serve learning materials (articles, on-demand videos and webinars) in order to effectively educate charities and donors on data management and best practices.
• Other duties as assigned.

Skills & Experience:

• You care deeply about providing exceptional customer experience and know that the success of our charities is fundamental to our own.
• You have strong analytical skills and the know-how to manipulate data in Excel and/or other tools.
• You have great attention to detail and strong written and verbal communication skills.
• You know how to produce quality deliverables within tight timeframes and simultaneously manage several projects.
• You understand technology and how the web works. You’re not necessarily deploying your own JQuery-based, CSS-heavy responsive websites, but you’re also not afraid of it and are eager to learn.
• You have the ability to both explaining technical problems succinctly and clearly, while also knowing when something is over your head – You’re not afraid to ask for help.
• You have a post-secondary degree or equivalent professional experience.

You’ll excel in this role if you:

• You have a great understanding of the charitable and/or fundraising sectors.
• You have experience working in SaaS CRM projects.
• You have experience using productivity tools such as Salesforce, Asana and Calendly.
• You have experience working for a web-based application or in a dynamic startup environment.

Here is what we have to offer:

• A full-time, permanent position with a competitive salary, benefits, and RRSP matching.
• A chance to make a difference and a unique opportunity to add major value as a key member of a small team in a forward-thinking, technology-focused environment, with a lifestyle-friendly atmosphere.
• The opportunity to work with and learn from highly-respected professionals (and super nice people who want to change the world for the better!)
• A “get things done”, open, collaborative, and flexible environment.

At CanadaHelps, we are deeply committed to upholding a culture of respect, equality, and inclusion. We offer competitive salaries and perform regular benchmark analyses to ensure the compensation of all team members is within market ranges. Core to our values, we regularly conduct internal pay audits to eliminate pay gaps and ensure pay equity. We believe these are effective measures to achieve change. Seeking to hire from a diverse pool of talent to pursue our ambitious mission, and understanding some individuals prefer a level of pay privacy and confidentiality, we share salary range information with the candidates we meet.

Accommodation:

CanadaHelps is an equal opportunity employer and welcomes and encourages applications from all persons including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage of the recruitment process, please contact [email protected] so that appropriate accommodations can be made.