Data and Quality Assurance Specialist

IRC Background: The IRC’s Center for Financial Opportunity (CFO) helps newly arrived refugees and other low-income individuals reach self-sufficiency by finding entry-level employment and progress to living wage jobs, learn basic financial management skills and build assets, and start small businesses. The Center then helps families move sustainably out of poverty by offering high-quality, culturally-and linguistically accessible, integrated economic empowerment services.

Under the supervision of the Senior Workforce Supervisor, the Data and Quality Assurance Specialist will support data entry and data quality assurance of clients enrolled into CFO programs, with an emphasis early employment programming, including the County’s Vocational ESL program, San Diego Newcomer Project, Financial Capabilities, Individual Development Accounts, and the Building Resilience program in partnership with United Way, 211 San Diego, and YMCA.

**Job Summary:**Accurate data, data analysis and representation are central to the successful operation of any non-profit organization. The IRC in San Diego utilizes multiple data systems, including Salesforce, SDNP, Efforts to Outcome (ETO) and Community Information Exchange (CIE) to capture the activities and impact of our work. The Data and Quality Assurance Specialist is a full-time position that will work primarily on data entry, quality assurance ensuring consistency in data and documentation accuracy across the IRC’s and the funders data reporting platforms.

Data Entry

• Using paper forms or excel tracking sheets, enroll clients, record case notes and data points in Efforts to Outcomes (ETO), SDNP, Community Information Exchange (CIE) and Salesforce data tracking platforms as related to direct service, screening tools and assessments, and referral services;
• Collaborate with program staff to ensure timely entry of client demographics, intakes, services, follow-ups, referrals; job placement; job training and screening outcomes into systems;
• Perform data entry for the Financial Capabilities and Individual Development Accounts programs into the ETO system;
• Assist in data entry backlog when needed in different databases across programs.

Quality Assurance

• Using Paper formats to implement quality assurance on SDNP and VESL plus files.
• Using excel tracking sheet to track data and carry out quality assurance in the SDNP and ETO databases
• Review clients’ records in databases to make sure the data entered comply with the grant requirements
• Review and update building resilience excel tracking sheets for quality assurance and timely distribution of incentives;
• Work with Harder+Co, 211, and United Way to input and review Building Resilience client data added into the Community Information Exchange system.

Job Requirements:

• 1+ years of related professional work preferably in a social service, academic, research, or evaluation environment;
• Strong data management skills, with ability to conduct basic data analysis from different sources;
• Strong attention to detail;
• Demonstrated experience with Microsoft Office Suite, with strong experience in MS Excel preferred;
• Experience working with efforts to outcomes; salesforce; Community Information Exchange preferred;
• Solid organizational skills with the ability to work productively and accurately while under pressure in a fast-paced environment;
• Excellent communication skills both written and verbal, English proficiency required;
• Ability to prioritize and manage time effectively.

Working Environment:**

• Hybrid: At home with reliable internet and standard, professional office environment;
• Regular travel to off-site locations is required;
• Office’s hours are scheduled as Monday-Friday, 8:30am-5pm.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-30 vacation days depending on role and tenure, 8 weeks parental leave, multiple options for medical insurance starting at $135 per month, dental starting at $7 per month, and vision starting at $6 per month, a 403(b) retirement savings plans with immediately vested matching, 100% employer paid disability & life insurance, and an employee assistance program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.