Data and Quality Assurance Coordinator

IRC BACKGROUND:

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to assist refugees with resettlement and integration in the United States. The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle approximately 425 refugees per year and provides wraparound program services that assist refugees, asylees, Cuban and Haitian entrants, victims of trafficking, survivors of torture, asylum seekers, and other immigrant populations. Most services are available for at least five years following arrival in the U.S. The IRC in Denver’s service approach is client-centered, empowerment-focused, trauma-informed, and multigenerational.

JOB OVERVIEW:

Under the direction of the Deputy Director the Data and Quality Assurance Coordinator is responsible for ensuring data integrity through development and implementation of data collection, monitoring, and reporting mechanisms for the IRC in Denver. A key member of the team for the Reach Program carried out in partnership with the Colorado Refugee Services Program (CRSP), the Data and Quality Assurance Coordinator serves as the lead for the IRC in Denver related to the Geneva database (a Salesforce-based system). The position also works collaboratively with the local team and with technical advisors and the IRIS+ETO team at IRC’s headquarters to promote high-quality data tracking and reporting within the Efforts to Outcomes (ETO) database for all other programs outside of Reach. This includes identifying reports and other tools that enhance quality assurance, monitoring, and evaluation efforts. The position is full-time and is eligible for benefits.

MAJOR RESPONSIBILITIES:

• Coordinate efforts with the Deputy Director, Economic Empowerment Manager, Resettlement and Integration Manager, and relevant headquarters technical advisors and IRIS+ETO team members to ensure sound data collection and information management systems are in place to support ongoing performance analysis and action;
• Implement and follow internal data control processes, ensuring consistency with donor requirements;
• Perform regular quality assurance checks to ensure program compliance
• Recommend modifications to data collection and reporting processes for program quality and process improvement;
• Utilize data and communicate data in interactions with internal staff, external stakeholders, CRSP and other donors, with the goal of improving program performance;
• Working collaboratively with program managers, maintain and improve quality by completing internal compliance and data monitoring research;
• Assist staff members in developing and/or implementing program evaluation tools, including those needed to track, collect, and analyze data to meet requirements for new programs and donors;
• Provide training and technical assistance to staff on data collection systems and tools;
• Fully engage as a member of the team, participating in program meetings and staff development activities;
• Adhere to relevant IRC policies and procedures, state laws, and donor guidelines; and
• Perform other duties as assigned.

JOB REQUIREMENTS:

• Bachelor’s degree preferred, but may be substituted with equivalent years of work experience;
• Resettlement programming experience is preferred;
• At least two years of relevant experience, including working data and database systems;
• Advanced computing skills, with demonstrated proficiency in database systems, computer-based reporting, Microsoft Office applications, and data visualization techniques;
• Experience with Salesforce and/or ETO strongly preferred;
• Experience working in a multi-cultural non-profit and/or international setting with diverse client base;
• Strong English language skills, including written and verbal communications;
• Excellent interpersonal and customer service skills;
• Must be extremely flexible, capable of meeting deadlines and managing multiple priorities;
• Superb organizational, planning, time and task management and logistical skills;
• Outstanding attention to detail;
• Solid decision-making capabilities, sound judgement and ethics consistent with the IRC Way; and
• Demonstrated commitment to IRC’s mission and safeguarding principles to ensure client and staff wellbeing.

WORKING ENVIRONMENT:

• The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all.
• Work is conducted typically in a standard office work environment. With hybrid/ remote work options that include a minimum of 2 days in the office.

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Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation and Benefits: This is a full-time, regular position classified as non-exempt and eligible for overtime under state and federal law. Starting compensation is $26.00 to $29.00 per hour, depending on experience and qualifications. We offer a comprehensive and highly competitive set of benefits. In the US, this total compensation package includes: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month with low to no deductible; dental insurance starting at $7 per month; vision insurance starting at $5 per month; FSA for healthcare, dependent care, and commuter costs; a 403b retirement savings plans with immediately vested employer matching; disability & life insurance; generous parental leave; and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.​In addition, the IRC in Denver offers annual staff development funds and actively promotes learning and growth for its team members.