cropped cropped White with Bold Red Political Logo 1 502 522 480 Customer Support Engineer Chromatographie (m/w/d)

Customer Support Engineer Chromatographie (m/w/d)

  • Full Time
  • Ruhr Region
  • TBD USD / Year
  • Agilent Technologies profile




  • Job applications may no longer being accepted for this opportunity.


Agilent Technologies

Job Description

Every day, Agilent Customer Support Engineer helps our customers in Germany to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently.

If you already have experience as an engineer working with instruments, or as an end user interested in a career outside the lab? Then, this is an excellent opportunity to join a growing and dynamic organization!

We are seeking a person who is keen to continuously learn and the desire to understand and solve customer problems by delivering high-level customer service, to drive and build customer success.

Overview Of The Role

This role entails providing hands-on technical support to our customers and colleagues across pharmaceutical, energy, research and development, environmental and biomedical. Working on-site at a variety of labs in the North Rhine-Westphalia area and support the customers with product solutions across Chromatography (GC, LC).

  • Install and optimize hardware/software/network products. Perform maintenance and repairs, diagnose and resolve product performance issues, and provide an end-to-end solution. Additionally, implement fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to optimally use high-end features of Agilent’s systems and software to their advantage.
  • Work with the sales team to deliver tailored one-to-one consulting related to the customer’s specific needs.

We are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.

Take a glimpse into life at Agilent. Hear about our thoughtful culture, our work, and what we love about our company: https://youtu.be/TrWff2knbnI

Qualifications

The candidate requirements:

An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar.

Good knowledge/experience in analytical techniques and method development (Chromatography (GC, LC) in a similar position or as an End-user.

Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance.

Apart from these more technical skills, we are also looking for:

  • A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site,
  • Excellent written and verbal communication skills in German and English, and the ability to coordinate and prioritize efficiently.
  • Strong attention to detail and processes, ensuring compliance with Agilent’s Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

What we offer:

A home-based position where 75% travel equals an average of up to 3 days away from home per week (a company car will be available to you).

We will ensure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent-s innovative demo facility.

Agilent offers core global benefits to all staff – but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

Questions

If you have questions about this position and the application process please contact the recruiter, Ciela Kerr on [email protected].

About Agilent

We are committed to making Agilent the best place to work for everyone by providing a truly inclusive work experience. Together, through collaboration, as One Agilent, we are

better able to deliver trusted answers to our customer-s critical questions because we know there is work to be done.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Option to Work Remote

Yes

Travel Required

75% of the Time

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support

To apply for this job please visit agilent.wd5.myworkdayjobs.com.


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