Customer Support Advisor

ARCO is a fifth generation, Family run company, keeping UK businesses safe for over 135 years. From Aberdeen to Dublin to Portsmouth, our commitment to Health and Safety has helped us develop relationships and provide equipment and training to companies and organisations nationwide. This could never have been achieved without our amazing Arco staff family. In 2021 we proudly took home the ‘Yorkshire Family business of the Year’ award and the most prestigious award of the night: ‘Supreme Family Business of the Year 2021’.

As the UK’s leading safety company, with a core purpose to keep people safe at work. We distribute over 170,000 world-class quality assured products and training courses; providing expert advice, helping to shape the safety world and make work a safer place.

In our ongoing investment in our people, we are looking for a Customer Support Advisor within the Arco Clothing Centre, that shares our core values; Respect for people, Hard work and enterprise, excellence in reputation and to make the world a safer place for everyone.

At the Arco Clothing Centre (ACC), we can embroider or heat seal corporate identity onto a wide range of clothing. We supply some of the UK’s best-known brands with decorated clothing.

We want our customers to have an easy and effortless experience and are looking to recruit a Full time Customer Support Advisor who can deliver an outstanding customer experience by taking ownership and effectively managing enquiries and queries to completion.

This is a full-time position and will cover 8.30AM-5PM Monday to Friday. The salary for this position will increase in the new financial year in line with government guidance.

The Customer Support Advisor Role Involves

• Responding to all internal customer communications, through phone calls and our ticketing system, ensuring that they are dealt with accurately.
• Working with operational colleagues to ensure efficient processing of inbound enquiries, to reduce service failures within the operation.
• Dealing with customer complaints quickly and efficiently, providing a suitable resolution and giving detailed feedback.
• Striving for the best service to our customers by exceeding expectations and delivering our promises.

To Be Successful In This Role You Will Have

• A proven track record of customer service or support combined with commercial awareness
• Good communications skills (verbal & written)
• Good problem-solving skills.
• Excellent organisational and time management skills.
• Good Knowledge of the full Microsoft Office package.

Our Benefits Include

• Flexible Home and Office Working
• A great starting salary with annual company bonuses
• Fully supported Learning and Development programmes
• 24 days’ annual leave + holiday purchase scheme
• Auto enrolment on an excellent pension and life assurance scheme
• High street retailer discounts through MyPerks @ ARCO
• ARCO is passionate about giving back to our community and as part of that you will receive Community Volunteering days – two days’ paid leave annually to volunteer for a project or charity that means the most to you.

To apply, please use the “apply now” button, and for any further queries on this role, please contact