Aramex
Job description:
We are looking for UAE nationals to join Aramex UAE Team. He/she should have a great personality, positive attitude, and be goal-oriented in order to join our team at one of the largest Logistics companies in the UAE.
Principal Accountabilities
- Focal point for customer’s express and ecommerce shipping requests
- Assist customers on status of their shipment, outstanding shipments or tracking.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Ensure seamless transaction liaising with Pricing and Billing teams
Key Requirements
- Ability to handle challenging situation in a composed manner
- Excellent English Verbal & Written skills
- Excellent Communication & Customer Service skills
- Excellent MS Office skills
To apply for this job please visit careers.aramex.com.