Customer Success Manager, Defense and Intelligence (MEA)

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.

About The Role

The customer success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing Defense and Intelligence segment in the Middle East. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will utilize your defense & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.

Impact You’ll Own

• Build and maintain long-lasting customer relationships
• Bring in domain knowledge and be the trusted advisor to our Defense & Intelligence customers
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with sales representatives and other teams across the company

What You Bring

• Proven track record of successfully managing customer relationships or projects
• 3+ years of experience in Customer Success, account management or similar
• Defense and Intelligence background and/or experience working with customers in this domain
• Excellent verbal and written communication skills in English
• Ability to successfully communicate and coordinate with international customers & sales teams
• Experience solving complex problems, and the ability to work independently
• Ability to multitask and prioritize job requirements
• Willingness to travel 30% of time

What Makes You Stand Out

• Working proficiency in Arabic language
• Cultural affinity to the Middle East region
• Experience in IMINT, and related fields
• Experience working with government customers
• Working knowledge of geospatial technologies, GIS or Remote Sensing

Benefits While Working At Planet

• Additional company winter holidays and regular global days off
• Remote friendly work environment and flexible working hours
• Contribution to our growth by offering equity options for employees
• Giving back to the community – one day per quarter for charitable work
• Learning and Tuition Reimbursement
• Regular hack-weeks and meetup events to exchange knowledge
• Home office budget
• Employee Resource Groups providing empowering spaces for connection and mentorship

Why We Care So Much About Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

Accommodations

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet’s front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

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