Customer Success Intern

As part of our very strong growth, we are looking for our Customer success intern to help and support the CSM in their missions.

Your missions:

• Analyze customer data in order to give recommendations to optimize performance by increasing consent rate and decreasing bounce rate
• Monitor customer analytics to detect possible anomalies and analyze their cause
• Help the team prepare customer meetings and create tailored documentation to share with our customers
• Create benchmarks based on the customers’ industry and market
• Work with the Data team to obtain additional data points that are insightful for customers
• Understand legal requirements in the privacy industry and review local legislations and in specific sectors
• Help on maintaining the data Sanity in our CRM

Skills:

• Enrolled in a Master degree
• You must be fluent in English and French
• You are resourceful and you enjoy working on several topics
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• You are autonomous and proactive
• Office suite knowledge
• Any previous experience in SaaS, Tech and start-up companies is a plus

Recruitment process:

• HR call (15 minutes)
• Case study
• ITW with our Customer Success Director + 1 CSM (30 minutes)

The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process. The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. You can exercise your rights by contacting the data controller at the following address [email protected] case of disputes, you have the right to refer to the Commission National de l’Informatique et des Libertés.