Customer Success / Account Manager Intern

  • Internship
  • Île-de-France, France
  • TBD USD / Year
  • Implicity profile




  • Job applications may no longer being accepted for this opportunity.


Implicity

Customer Success/ Account Manager Intern

(“Heart Failure” business unit)

6 months Internship – Starting January / February – Paris – up to 60% remote

⭐️ We are Implicity ⭐️

Implicity is a digital MedTech, that brings outstanding innovations to cardiologists,

thanks to Big Data and Artificial Intelligence.

Thanks to our leading cardiac remote monitoring platform, it’s way easier to manage data and predict patient issues, so that cardiologists can bring the best care at the best time.

To put it simply, when you join Implicity, you’ll contribute to save lives with us 💓🩺

Dr Arnaud Rosier (cardiologist and AI researcher) & David Perlmutter (engineer and entrepreneur), co-founded Implicity in 2016

⏩ 6 years later, a French Start-up / Scale-up 🐓 is a real game changer in the healthcare market, literally shaping the future of cardiology

150 + hospitals / medical centers are already using our solutions, covering 75 000+ patients.

👩🏻👨🏿👱🏻 At Implicity, you will find the greatest experts in data science, engineering, clinical, regulatory, IT, sales, customers success, etc. working together. This amazing team already managed to make Implicity a clear European leader, and we will very soon do the same in the US market.

In a nutshell, thanks to Implicity:

🏆 Patients get a far better care

🏆 Doctors’ life is far easier, they can have a far better focus on prevention/treatment, and not admin/data burden

🏆 Healthcare payers (Social Security in France) eventually pays a far lower price (preventing/monitoring instead of treating/hospitalizing)

⭐️ We need you ⭐️

Our software is the only SaaS platform aggregating and processing Data from cardiac implantable electronic devices (CIED) and connected weight scales. Having all data in one platform is extremely convenient and useful to manage patient clinical situation.

Our Implicity Heart Failure remote monitoring solution is expanding a lot, more and more patients and Medical Teams benefit from it every day.

You’ll then join the “Heart Failure” account managers team (1 lead + 3 AM), whose mission is to manage the entire sales & customer cycle, from opportunity identification, through closing & upsell, to Customer Satisfaction management.

Your main focus is basically to support your 4 colleagues on their daily actions, on logistics, on data sorting/analysis, CRM updates, etc.

★ You help the team in its logistic (sending weigh scales, administrative paperwork, clients stock follow-up, various admin follow-up, etc.)

★ We definitely count on you to closely manage billing

★ You support AM on Medical Center “level 1 daily issues”

★ You are the point of contact with our partner Withings for handling and resolving daily issues related to connected weigh scales

★ You manage the clients reporting and sort the department documentation

★ You support on Marketing subjects (documentation, online events, logistic, prospecting campaigns, etc.)

★ You follow & consolidate department KPIs, with NPS on top of the list

!secret !

Between us… Our solution is very appreciated.

It is always very rewarding to see the penetration rate to increase month after month

📈📈📈

⭐️ You are ⭐️

🥈🥉 Your Background

★ You are in an Engineering School / University or Business School / University,

and definitely target the Health industry

★ A 1st relevant experience would be great, but not mandatory

★ Your French is GOOD! You’ll definitely use it daily

★ It is an English-speaking office so you’ll need to speak English too

★ You are IT very agile (Excel, Slack, Notion, CRM tool such as Airtable, etc.)

🥇 Your Soft Skills

★ Low-ego & High-energy, you are very resilient

★ Definitely a thoughtful team player, looking to make your colleagues successful

★ Strong prioritization, organizational & time management skills

★ Natural ability to multi-task / Flexible

★ You’re looking to prove you can work autonomously, and address challenging clients / issues

★ True work ethic & daily act with integrity, honesty and fairness

😁 More cool stuff to know about Implicity 😁

💰👍🏻 Remuneration & Benefits

★ For this internship, you’ll get 1 000€ / month

★ Luncheon voucher: 9€ (50% employer)

★ Transport: 50% of your pass OR sustainable mobility pass (37,5€ / month)

★ 1 paid day off per month (= 6 paid days off for this internship)

Why us ?

★ Activity: we are a “purpose company” – that really drives everyone’s daily motivation and commitment

★ Growth stage: we are 100 => our boom is to come

★ International: we operate at a global level, and our working language is English

★ Values: we do have values, and these are not just for posters!

Integrity: we act with honesty and fairness

Ambition: we strive for excellence in a healthcare demanding environment

Cooperation: we care, we support, we seek collective success

★ Employee care:

Our beautiful office is “rue du Louvre” (between Chatelet & Bourse)

Regular team events, especially every Thursday evenings

Sylvie, our happiness manager, is taking the greatest care of all of us! 🐣

★ Remote: up to 3 days / week

★ Worklife balance: we are definitely respectful

🤓 Want more infos?!

★ Our website: https://www.implicity.com/about-us/

★ Our team: https://www.welcometothejungle.com/fr/companies/implicity/team

★ Our other opening jobs: https://www.implicity.com/careers/

★ Our cool grade on Glassdoor: https://www.glassdoor.fr/Pr%C3%A9sentation/Travailler-chez-Implicity-EI_IE4010545.16,25.htm

★ Our $23M Series A last January 2022: https://www.implicity.com/ressource/seriesa/

★ Our latest FDA Clearance for AI-Powered “ECG Analyzer” reducing the volume of false positives”: https://www.implicity.com/ressource/fda-clearance-for-ai-powered-ecg-analyzer-for-implantable-loop-recorders/

★ Our great Hydro project (heart failure prediction): https://www.implicity.com/ressource/nouvelle-etape-projet-hydro

★ Our cool partnership with Withings: https://www.implicity.com/ressource/implicity-and-withings-develop-a-solution-for-the-remote-monitoring-of-heart-failure-patients

★ A cool article by La Tribune: https://www.latribune.fr/technos-medias/innovation-et-start-up/la-startup-de-la-semaine-implicity-previent-les-crises-cardiaques-grace-aux-donnees-829691.html

★ And finally, 2 interviews of our CEO Arnaud Rosier:

https://www.youtube.com/watch?v=1ofIQQMWqZo

https://www.bsmart.fr/video/1727,37-ecosysteme-implicity

🙏🏻 Let’s Meet 🙏🏻

★ If you believe that you are the right person for Implicity, we are looking forward to receiving your application through the Implicity page on “Welcome To The Jungle” website

★ We are proud to be an equal opportunity employer, and we constantly challenge ourselves to build a diverse team of talents.

★** Recruitment process:**

1° 15-20min call with Kasia (Talent Acquisition Manager)

2° Interview with Anne (Head of Customer Success)

3° Interview with Frédérique (Lead commercial HF France) & Pierre (Head of People)

=> Depending on your availability, the recruitment process should last less than 10 days.

Offer usually follows within 48 hours 🤞🏻

We are proud to cultivate a diverse and inclusive workplace. We enjoy the differences in experience, perspectives, and background. It makes it a better place to work.

Whoever you are, we will treat your application fairly.

To apply for this job please visit www.welcometothejungle.com.


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