Qatar Airways
About The Role
You will be supervising all aspects related to passenger handling, check-in, boarding gates, Lost & Found, flight handling, customer service, special handling, safety, standards and procedures, offices, ramp and arrivals (but not limited to) within the area of responsibility at the airport premises with general direction from the Duty Officer.
- Allocate the manpower resources appropriately on a shift basis in order to maximize proper front-line staff utilization with assurance that they are all trained on airport procedures and special handling policies.
- Research and analyse various options (during flight disruptions, miss-connections) to coordinate with other airline staff to take prompt decisions with regards to: re-routing of passengers, provision of accommodation with facilities in order to minimize loss of revenue for the airline and concurrently ensure that customers��������� trust is retained.
- Control & coordinate alenger handling activities, in order to ensure services are delivered as per stipulated international/local standards within the established precision timings. Maintain a comprehensive log of all incidents and flight related information (Incident Report).
- Meet & assist commercially important people and VIPs travelling on the flight, in order to ensure that due attention is given to meet their expectations and status needs thereby securing their goodwill and enhance image of QAS and the Airline.
Qualifications
About you:
- An ideal candidate will have a minimum of High School Qualification/Vocational Qualification/Diploma or equivalent (Type of Diploma Based on Role), and 3 years of job-related experience or Bachelor���������s Degree and 2 years of job-related experience
- Proficiency in spoken and written English.
- Good understanding of Resource Management.
- Has the required knowledge to discuss and fe delays related to Customer Care activities
- Has the ability to make gap analysis and suggest for corrective/preventive actions.
Preferred
- Experience/Good working knowledge of Departure Control System and other software such as: QAS Care.
- Proficiency in Passenger Handling Procedures and the Departure Control Systems in use at Hamad International Airport.
To apply for this job please visit careers.qatarairways.com.